Resolved after 1 minute, affecting Production onboarding API (/v1/onboarding) and Production data enrichment API (/v1/data-enrichment) and 1 more, on July 28, 2025.
We found the cause: web server unproperly de-escalation. WIP.
Affected components
Production onboarding API (/v1/onboarding)Production data enrichment API (/v1/data-enrichment)Lucy (kyb.zenpli.com)
Update timeline
- investigating Jul 28, 2025, 10:20 PM UTC
We are experiencing intermittent 5XX errors in our API services
- identified Jul 28, 2025, 10:20 PM UTC
We found the cause: web server unproperly de-escalation. WIP.
- resolved Jul 28, 2025, 10:21 PM UTC
Issue fixed
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