Zenpli incident

5xx errors

Minor Resolved View vendor source →

Zenpli experienced a minor incident on July 28, 2025 affecting Production onboarding API (/v1/onboarding) and Production data enrichment API (/v1/data-enrichment) and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 10:20 PM UTC
Resolved
Jul 28, 2025, 10:21 PM UTC
Duration
1m
Detected by Pingoru
Jul 28, 2025, 10:20 PM UTC

Affected components

Production onboarding API (/v1/onboarding)Production data enrichment API (/v1/data-enrichment)Lucy (kyb.zenpli.com)

Update timeline

  1. investigating Jul 28, 2025, 10:20 PM UTC

    We are experiencing intermittent 5XX errors in our API services

  2. identified Jul 28, 2025, 10:20 PM UTC

    We found the cause: web server unproperly de-escalation. WIP.

  3. resolved Jul 28, 2025, 10:21 PM UTC

    Issue fixed