Zenpli Outage History

Zenpli is up right now

Pingoru has recorded 8 incidents for Zenpli: 3 in the last 12 months and 2 in the last 90 days.

Source: status.zenpli.com

8incidents recorded
3last 12 months
2last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Zenpli in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202625 of 744 (1%)
September 202600 of 720 (0%)
October 202600 of 509 (0%)

Incidents, newest first

Minor August 7, 2026 SAT intermitence 2h 40m Production onboarding API (/v1/onboarding), Production data enrichment API (/v1/data-enrichment)

Started Aug 07, 2026, 10:58 PM UTC· resolved Aug 08, 2026, 01:39 AM UTC

  1. identified Aug 07, 2026, 10:58 PM UTC

    We have detected that SAT service timeouts have returned, affecting requests dependent on SAT availability. We are creating a new incident to provide updates and track the situation. Our team is actively monitoring the impact and will share additional information as it becomes available.

  2. monitoring Aug 08, 2026, 01:05 AM UTC

    SAT services appear to have recovered, and requests are being processed successfully. We will continue monitoring the service closely to confirm stabilization and ensure consistent performance before closing the incident.

  3. resolved Aug 08, 2026, 01:39 AM UTC

    Resolved: SAT services have recovered. We are receiving HTTP 200 responses with confirmed payloads from SAT, and the service is operating normally. The service is stable, and we are closing this incident. For any follow-up requests or if you require further assistance, please open a ticket through our Service Desk: https://zenp.li/rzT Thank you for your patience and understanding while we monitored and resolved this issue.

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Minor August 7, 2026 SAT service avaliability 2h 15m Production onboarding API (/v1/onboarding), Production data enrichment API (/v1/data-enrichment)

Started Aug 07, 2026, 07:07 PM UTC· resolved Aug 07, 2026, 09:22 PM UTC

  1. investigating Aug 07, 2026, 07:07 PM UTC

    We have observed intermittent availability issues affecting services provided by Mexico's Tax Administration Service (SAT). As a result, some requests may experience errors, increased latency, or temporary unavailability across the following Zenpli services: Onboarding API Identity Score Penny Validation Our team is actively monitoring the situation and its impact on Zenpli services. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. identified Aug 07, 2026, 07:09 PM UTC

    We have identified timeouts affecting SAT services, specifically impacting RFC consultation requests. The issue has been escalated to the relevant provider, and our team continues to monitor the situation closely. We will provide further updates as more information becomes available.

  3. monitoring Aug 07, 2026, 07:27 PM UTC

    We are now observing successful HTTP 200 responses, with requests being processed normally by SAT services. Traffic and response rates are showing signs of normalization. Our team will continue monitoring the service closely to ensure stability before considering the incident fully resolved.

  4. resolved Aug 07, 2026, 09:22 PM UTC

    SAT services are stable, and traffic and response rates have returned to normal. We are closing this incident. For any follow-up requests or if you continue experiencing issues, please open a ticket through our Service Desk: https://zenp.li/rzT Thank you for your patience while we monitored and resolved this incident.

Read the full incident report →

Major November 18, 2025 Intermittent Connectivity Issues Due to Cloudflare Service Degradation 3h 41m Sandbox onboarding API (/v1/onboarding), Production onboarding API (/v1/onboarding), Sandbox data enrichment API (/v1/data-enrichment), Production data enrichment API (/v1/data-enrichment) and 1 more

Started Nov 18, 2025, 02:43 PM UTC· resolved Nov 18, 2025, 06:25 PM UTC

  1. investigating Nov 18, 2025, 02:43 PM UTC

    Monitoring – We are currently observing intermittent connectivity issues affecting some requests routed through our perimeter infrastructure. This disruption is caused by an ongoing service degradation impacting Cloudflare’s global platform. While portions of Cloudflare’s services have begun to recover, there may still be elevated error rates or sporadic connection failures for some users. Below is a summary of Cloudflare’s most recent updates relevant to this incident: 14:34 UTC – Cloudflare deployed a change that restored dashboard services. Work continues to remediate broader application-level impacts. 14:22 UTC – Cloudflare continues working on a fix. 13:58 UTC – Ongoing efforts to restore application services. 13:35 UTC – Continued work on service restoration for application services customers. 13:13 UTC – Cloudflare Access and WARP recovered; error levels returned to pre-incident levels. WARP access re-enabled in London. Remediation continues for remaining services. 13:09 UTC – Issue identified; a fix is being implemented. 13:04 UTC – WARP access temporarily disabled in London as part of remediation efforts. 12:53 UTC / 12:37 UTC / 12:03 UTC – Cloudflare continues to investigate and mitigate the issue. 12:21 UTC – Services showing signs of recovery, though elevated error rates may still occur. 11:48 UTC – Initial report of internal service degradation causing intermittent impact across several Cloudflare services. We are actively monitoring the situation and will continue to update this page as Cloudflare progresses with its remediation efforts. Our team will communicate once full stability has been confirmed. Thank you for your patience.

  2. monitoring Nov 18, 2025, 03:19 PM UTC

    Cloudflare has deployed a fix, and we're observing partial recovery: 14:42 UTC - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Nov 18, 2025, 06:25 PM UTC

    7:44 UTC - Cloudflare has confirmed that all services are now operating normally. We are no longer observing elevated errors or latency across the network. Our team has validated stable behavior throughout our perimeter and all previously affected functionality has returned to normal levels. Cloudflare continues to perform a deeper investigation into the disruption, but no further configuration changes are being made at this time. It is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will share a final update if additional details become available from Cloudflare’s post-incident review.

Read the full incident report →

Minor July 28, 2025 5xx errors 1m Production onboarding API (/v1/onboarding), Production data enrichment API (/v1/data-enrichment), Lucy (kyb.zenpli.com)

Started Jul 28, 2025, 10:20 PM UTC· resolved Jul 28, 2025, 10:21 PM UTC

  1. investigating Jul 28, 2025, 10:20 PM UTC

    We are experiencing intermittent 5XX errors in our API services

  2. identified Jul 28, 2025, 10:20 PM UTC

    We found the cause: web server unproperly de-escalation. WIP.

  3. resolved Jul 28, 2025, 10:21 PM UTC

    Issue fixed

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Critical June 12, 2025 General outage 1h 11m Sandbox onboarding API (/v1/onboarding), Production onboarding API (/v1/onboarding), Sandbox data enrichment API (/v1/data-enrichment), Production data enrichment API (/v1/data-enrichment) and 1 more

Started Jun 12, 2025, 07:03 PM UTC· resolved Jun 12, 2025, 08:15 PM UTC

  1. investigating Jun 12, 2025, 07:03 PM UTC

    Many of our cloud providers are currently experiencing issues.

  2. identified Jun 12, 2025, 07:16 PM UTC

    Our main cloud providers already identified the issues but there is not an ETA defined yet.

  3. identified Jun 12, 2025, 07:24 PM UTC

    Problem: A Google Cloud outage is causing widespread service disruptions impacting various services across all three zones. Impact: Many services including git, web-pages, google-cloud-storage are unavailable, affecting operations and causing widespread disruptions. Causes: The incident is due to a global issue with Google Cloud and Cloudflare.

  4. monitoring Jun 12, 2025, 07:45 PM UTC

    We are starting to see services recover. We still expect to see intermittent errors across the impacted services.

  5. resolved Jun 12, 2025, 08:15 PM UTC

    This incident has been resolved.

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Major June 6, 2025 Production API 5XX errors 52s Sandbox onboarding API (/v1/onboarding), Production onboarding API (/v1/onboarding), Sandbox data enrichment API (/v1/data-enrichment), Production data enrichment API (/v1/data-enrichment) and 1 more

Started Jun 06, 2025, 04:58 PM UTC· resolved Jun 06, 2025, 04:59 PM UTC

  1. investigating Jun 06, 2025, 04:58 PM UTC

    We are currently investigating this issue.

  2. identified Jun 06, 2025, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 06, 2025, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →