Zenoti Outage History

Zenoti is up right now

Pingoru has recorded 104 incidents for Zenoti: 97 in the last 12 months and 33 in the last 90 days.

Source: status.zenoti.com

104incidents recorded
97last 12 months
33last 90 days
18 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct8
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Zenoti in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026551 of 720 (7%)
May 2026517 of 744 (2%)
June 20268194 of 720 (27%)
July 20268266 of 744 (36%)
August 20269183 of 744 (25%)
September 20261683 of 720 (12%)
October 202689 of 589 (1%)

Incidents, newest first

Major December 2, 2025 Appointment Book Issue - APAC01 and ASIA11 2h 7m Zenoti-ASIA11, Zenoti-APAC01

Started Dec 02, 2025, 08:30 PM UTC· resolved Dec 02, 2025, 10:37 PM UTC

  1. investigating Dec 02, 2025, 10:10 PM UTC

    A few Zenoti customers hosted on APAC01 and ASIA11 pods might be seeing issues at the time of loading of the appointment book page right now. We are actively investigating this issue with our Engineering team.

  2. identified Dec 02, 2025, 10:18 PM UTC

    We have identified a fix and are deploying it to production right now.

  3. monitoring Dec 02, 2025, 10:25 PM UTC

    The appointment book is loading fine now. We're continuing to monitor this. Apologies for the inconvenience caused.

  4. resolved Dec 02, 2025, 10:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 17, 2025 US Bank Holiday Notice – Thanksgiving (No Deposits on November 27, 2025) – ZPay_US, Zpay (Stripe) _ US

Started Nov 17, 2025, 09:38 PM UTC· resolved Nov 17, 2025, 09:38 PM UTC

  1. resolved Nov 17, 2025, 09:38 PM UTC

    In observance of the U.S. Thanksgiving bank holiday on Thursday, November 27, 2025, banks in the United States will be closed. For Zenoti Payments customers in the US: There will be no bank deposits processed on Thursday, November 27, 2025. Any payouts scheduled for November 27 will be delayed to the next business day, Friday, November 28, 2025.

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Minor November 14, 2025 Intermittent issues in Zenoti Application - AMRS09 1h 11m Zenoti-AMRS09

Started Nov 14, 2025, 02:28 PM UTC· resolved Nov 14, 2025, 03:40 PM UTC

  1. investigating Nov 14, 2025, 02:28 PM UTC

    We are seeing imtermittent issues for few components like Appointment book being impacted for few of our Zenoti customers. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

  2. investigating Nov 14, 2025, 02:54 PM UTC

    We are observing a higher-than-normal response time on our monitoring systems for AMRS09 PODs intermittently, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

  3. identified Nov 14, 2025, 03:09 PM UTC

    The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.

  4. monitoring Nov 14, 2025, 03:25 PM UTC

    A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.

  5. resolved Nov 14, 2025, 03:40 PM UTC

    The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Read the full incident report →

Minor October 29, 2025 Intermittent issues in Zenoti Application and Payroll related services 4h 59m Zenoti-AMRS01, Zenoti-AMRS02, Zenoti-AMRS09, Zenoti-AMRS12 and 1 more

Started Oct 29, 2025, 10:10 PM UTC· resolved Oct 30, 2025, 03:10 AM UTC

  1. investigating Oct 29, 2025, 10:10 PM UTC

    We are seeing few components like Employee Checkin/Checkout, Zenoti Integrated Payroll and Payroll Summary reports being impacted for few of our Zenoti customers. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

  2. monitoring Oct 30, 2025, 01:18 AM UTC

    The system has been stable since 5:05 PM PDT and we continue to monitor at present. All the application workflows are now operational. Thank you for the patience.

  3. resolved Oct 30, 2025, 03:10 AM UTC

    The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Read the full incident report →

Minor October 29, 2025 Intermittent issues in Zenoti Payroll related services 1h 10m Zenoti-AMRS01, Zenoti-AMRS02, Zenoti-AMRS03, Zenoti-AMRS04 and 17 more

Started Oct 29, 2025, 07:36 PM UTC· resolved Oct 29, 2025, 08:47 PM UTC

  1. investigating Oct 29, 2025, 07:36 PM UTC

    We are seeing few components like Employee Checkin/Checkout, Zenoti Integrated Payroll and Payroll Summary reports being impacted for all of our Zenoti customers. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

  2. investigating Oct 29, 2025, 08:05 PM UTC

    We are actively working on the issue to resolve the problem. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

  3. identified Oct 29, 2025, 08:26 PM UTC

    The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.

  4. monitoring Oct 29, 2025, 08:33 PM UTC

    A fix has been implemented and the listed components are operating as expected. We will continue to monitor performance closely and provide updates if needed.

  5. resolved Oct 29, 2025, 08:47 PM UTC

    The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Read the full incident report →

Major October 29, 2025 Zenoti Application Outage - AMRS02, ASIA02 and ASIA22 4h 12m Zenoti-ASIA02, Zenoti-ASIA22, Zenoti-AMRS02

Started Oct 29, 2025, 04:34 PM UTC· resolved Oct 29, 2025, 08:47 PM UTC

  1. investigating Oct 29, 2025, 04:03 PM UTC

    We are observing a higher-than-normal response time on our monitoring systems for ASIA02, ASIA22 and AMRS02 PODs, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

  2. identified Oct 29, 2025, 04:34 PM UTC

    We are currently experiencing an outage with our cloud service provider (Microsoft Azure), resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem, and we will continue to share updates as we have them. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  3. identified Oct 29, 2025, 04:53 PM UTC

    We are currently waiting for a fix from the Cloud provider (Microsoft Azure) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  4. identified Oct 29, 2025, 05:09 PM UTC

    We are still actively working on the issue with our cloud service provider (Microsoft Azure) and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  5. identified Oct 29, 2025, 05:34 PM UTC

    We are still actively working on the issue. At this time, there are no new updates to share, but we are continuing to monitor the situation closely and will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  6. identified Oct 29, 2025, 05:55 PM UTC

    We are still actively working on the issue with our provider and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience.

  7. identified Oct 29, 2025, 06:20 PM UTC

    We are still actively working on the issue and currently waiting for a fix from the Cloud service provider (Microsoft Azure). We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  8. identified Oct 29, 2025, 06:43 PM UTC

    We are still actively working on the issue with our provider and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience.

  9. identified Oct 29, 2025, 07:11 PM UTC

    We are still actively working on the issue with our cloud service provider (Microsoft Azure) and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  10. identified Oct 29, 2025, 07:41 PM UTC

    We are still actively working on the issue with our cloud service provider (Microsoft Azure) and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  11. identified Oct 29, 2025, 08:02 PM UTC

    We are still actively working on the issue with our cloud service provider (Microsoft Azure) and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  12. monitoring Oct 29, 2025, 08:25 PM UTC

    A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.

  13. resolved Oct 29, 2025, 08:47 PM UTC

    The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Read the full incident report →

Notice October 24, 2025 AMRS19 - Data refresh for core and analytics reports is impacted 1d 3h Zenoti-AMRS19

Started Oct 24, 2025, 01:02 PM UTC· resolved Oct 25, 2025, 04:29 PM UTC

  1. investigating Oct 24, 2025, 01:02 PM UTC

    We are currently experiencing an issue with the Core and Analytics reports for AMRS19 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

  2. identified Oct 24, 2025, 01:52 PM UTC

    We have identified the issue and a fix is being worked out right now. We'll keep you posted on the progress.

  3. identified Oct 24, 2025, 03:12 PM UTC

    We're making progress with the fix. This is taking longer than expected. We will provide an update by 9 AM PDT or sooner if we have additional information to share.

  4. monitoring Oct 24, 2025, 04:21 PM UTC

    All the reports (both core and analytics) except the collection reports are now operational. For collection reports we will update as soon as we have more information. We are monitoring the application closely for any issues.

  5. monitoring Oct 25, 2025, 12:44 PM UTC

    The issue with the collection reports also is now fixed. The data update process for the reports is running with an ETA of about 2 hours. The collection reports should show the latest data by 9 AM PDT. We are monitoring the progress continuously and share an update by 9 AM.

  6. resolved Oct 25, 2025, 04:29 PM UTC

    All the reports now have current data. This incident is now resolved.

Read the full incident report →

Critical October 20, 2025 Zenoti Service Disruption 1d 1h Zenoti-ASIA01, Zenoti-ASIA03, Zenoti-ASIA12, Zenoti-EMEA02 and 27 more

Started Oct 20, 2025, 09:54 AM UTC· resolved Oct 21, 2025, 10:54 AM UTC

  1. identified Oct 20, 2025, 09:54 AM UTC

    We experienced a service disruption from 12:11 AM PDT to 2:41 AM PDT on the Zenoti Application Components hosted in the North Virginia region. The issue is with our Cloud Service Provider (AWS) facing a major issue in their systems. Our team is in touch with the provider continuously. We will keep you updated as the situation evolves. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 10:24 AM UTC

    All the components are working fine now. Our teams are internally verifying the application to ensure things are back to normal. Thanks for your patience and apologies for the inconvenience.

  3. monitoring Oct 20, 2025, 12:42 PM UTC

    All the services other than Analytics are up and running fine. There might be a latency seen in the Analytics. We have been working with our cloud service provider (AWS) to resolve the same. Thanks for your patience and apologies for the inconvenience. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  4. monitoring Oct 20, 2025, 01:38 PM UTC

    Analytics service is still facing the issue. We are continuing to work with our Cloud Service Provider to fix the problems. We will provide an update by 7:30 AM PDT or sooner if we have additional information to share. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  5. monitoring Oct 20, 2025, 02:41 PM UTC

    We are still working with the cloud service provider (AWS) to sort this out. Next update 8:30 AM PDT. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  6. monitoring Oct 20, 2025, 03:41 PM UTC

    Multiple issues at the cloud service provider (AWS) still continue. We're monitoring the situation closely and will keep you updated as the situation evolves. Next update: 9:30 AM PDT More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  7. monitoring Oct 20, 2025, 04:46 PM UTC

    Issues at the cloud service provider (AWS) still continue. We're monitoring the situation closely and will keep you updated as the situation evolves. Next Update: 10:30 AM PDT More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  8. monitoring Oct 20, 2025, 05:43 PM UTC

    Our Cloud service provider (AWS) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates to you as they become available. Thank you for your patience. Next update: 11:30 AM PDT More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  9. monitoring Oct 20, 2025, 06:40 PM UTC

    Our cloud service provider (AWS) is still working towards recovery. Next Update: 12:30 PM PDT More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  10. monitoring Oct 20, 2025, 07:37 PM UTC

    The cloud service provider (AWS) is seeing recovery across services and availability zones. The Zenoti application core functions are working but might see slight performance issues until full recovery from the cloud service. Will keep you posted as the recovery happens. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  11. monitoring Oct 20, 2025, 09:10 PM UTC

    We are continuing to see recovery in the cloud services (AWS) and are monitoring the systems closely. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status

  12. monitoring Oct 20, 2025, 11:08 PM UTC

    All other Zenoti services except HyperConnect and Messaging have completely recovered. These services depend on partners who were impacted from the same cloud provider issue as well and are in the process of recovery. Analytics systems are up, except a few components which are still recovering (Zenoti-ASIA01, Zenoti-AMRS01, Zenoti-MIDE01, Zenoti-AMRS06, and Zenoti-AMRS19), are catching up on data with the ETL cycles and would start showing latest data in the next couple of hours. We are still monitoring the situation with the partners and ensuring all services become operational.

  13. resolved Oct 21, 2025, 10:54 AM UTC

    All the systems including HyperConnect, messaging and analytics are operational and working fine now. The Analytics systems have also caught up to the latest data.

Read the full incident report →

Notice October 17, 2025 AMRS22 - Delay in data refresh for core and analytics reports 14h 48m Zenoti-AMRS22

Started Oct 17, 2025, 05:46 PM UTC· resolved Oct 18, 2025, 08:34 AM UTC

  1. investigating Oct 17, 2025, 05:46 PM UTC

    We are currently experiencing a latency in the data replication for our Core and Analytics reports. This is delaying the update of the data in the reports for the customers hosted on AMRS22. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

  2. identified Oct 18, 2025, 04:43 AM UTC

    The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.

  3. monitoring Oct 18, 2025, 07:57 AM UTC

    The data in Core reports is in sync now. All the application workflows are now operational. Our team is monitoring this closely. Thank you for the patience.

  4. resolved Oct 18, 2025, 08:34 AM UTC

    The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Read the full incident report →

Notice October 15, 2025 Zenoti Intermittent Errors- AMRS01 8h 12m Zenoti-AMRS01

Started Oct 15, 2025, 09:55 PM UTC· resolved Oct 16, 2025, 06:07 AM UTC

  1. investigating Oct 15, 2025, 09:55 PM UTC

    We are investigating intermittent complaints of errors on POS and while taking Payments. We are investigating the cause and will provide an update as soon as possible.

  2. investigating Oct 15, 2025, 10:50 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 16, 2025, 01:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 16, 2025, 06:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025 Zenoti Application Slowness- AMRS05 33m Zenoti-AMRS05

Started Oct 15, 2025, 09:40 PM UTC· resolved Oct 15, 2025, 10:14 PM UTC

  1. investigating Oct 15, 2025, 09:40 PM UTC

    We are observing a higher-than-normal response time on our monitoring systems for Zenoti-AMRS05, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

  2. monitoring Oct 15, 2025, 09:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2025, 10:14 PM UTC

    The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Read the full incident report →

Minor October 9, 2025 Zenoti Application Slowness - ASIA02, ASIA22 20h 6m Zenoti-ASIA02, Zenoti-ASIA22

Started Oct 09, 2025, 08:00 AM UTC· resolved Oct 10, 2025, 04:06 AM UTC

  1. investigating Oct 09, 2025, 12:01 PM UTC

    We are observing a higher-than-normal response time on our monitoring systems for Zenoti-ASIA02 & ASIA22, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

  2. identified Oct 09, 2025, 12:18 PM UTC

    We are currently experiencing an outage with our cloud service provider (Microsoft Azure), resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem, and we will continue to share updates as we have them. More information about the MS Azure issue can be found at https://azure.status.microsoft/en-us/status/history/

  3. monitoring Oct 09, 2025, 02:24 PM UTC

    The issue with our cloud service provider (Microsoft Azure) has been mitigated, and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed. More information about the MS Azure issue can be found at https://azure.status.microsoft/en-us/status/history/

  4. resolved Oct 10, 2025, 04:06 AM UTC

    The incident has been resolved. All systems are functioning normally, and no further issues have been observed. Thank you for your patience.

Read the full incident report →

Minor October 9, 2025 Zenoti Application Slowness - APAC01 36m Zenoti-APAC01

Started Oct 09, 2025, 04:35 AM UTC· resolved Oct 09, 2025, 05:12 AM UTC

  1. investigating Oct 09, 2025, 04:35 AM UTC

    We are observing a higher-than-normal response time on our monitoring systems for Zenoti-APAC01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

  2. monitoring Oct 09, 2025, 04:48 AM UTC

    The system has been stable since 09:27 PM PDT and we continue to monitor at present.

  3. resolved Oct 09, 2025, 05:12 AM UTC

    This incident has been resolved. Service is now fully operational since 09:27 PM PDT.

Read the full incident report →