Zenoti incident

Appointment Book Issue - APAC01 and ASIA11

Major Resolved View vendor source →

Zenoti experienced a major incident on December 2, 2025 affecting Zenoti-ASIA11 and Zenoti-APAC01, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 08:30 PM UTC
Resolved
Dec 02, 2025, 10:37 PM UTC
Duration
2h 7m
Detected by Pingoru
Dec 02, 2025, 08:30 PM UTC

Affected components

Zenoti-ASIA11Zenoti-APAC01

Update timeline

  1. investigating Dec 02, 2025, 10:10 PM UTC

    A few Zenoti customers hosted on APAC01 and ASIA11 pods might be seeing issues at the time of loading of the appointment book page right now. We are actively investigating this issue with our Engineering team.

  2. identified Dec 02, 2025, 10:18 PM UTC

    We have identified a fix and are deploying it to production right now.

  3. monitoring Dec 02, 2025, 10:25 PM UTC

    The appointment book is loading fine now. We're continuing to monitor this. Apologies for the inconvenience caused.

  4. resolved Dec 02, 2025, 10:37 PM UTC

    This incident has been resolved.