Zenoti incident

AMRS19 - Data refresh for core and analytics reports is impacted

Notice Resolved View vendor source →

Zenoti experienced a notice incident on October 24, 2025 affecting Zenoti-AMRS19, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 01:02 PM UTC
Resolved
Oct 25, 2025, 04:29 PM UTC
Duration
1d 3h
Detected by Pingoru
Oct 24, 2025, 01:02 PM UTC

Affected components

Zenoti-AMRS19

Update timeline

  1. investigating Oct 24, 2025, 01:02 PM UTC

    We are currently experiencing an issue with the Core and Analytics reports for AMRS19 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

  2. identified Oct 24, 2025, 01:52 PM UTC

    We have identified the issue and a fix is being worked out right now. We'll keep you posted on the progress.

  3. identified Oct 24, 2025, 03:12 PM UTC

    We're making progress with the fix. This is taking longer than expected. We will provide an update by 9 AM PDT or sooner if we have additional information to share.

  4. monitoring Oct 24, 2025, 04:21 PM UTC

    All the reports (both core and analytics) except the collection reports are now operational. For collection reports we will update as soon as we have more information. We are monitoring the application closely for any issues.

  5. monitoring Oct 25, 2025, 12:44 PM UTC

    The issue with the collection reports also is now fixed. The data update process for the reports is running with an ETA of about 2 hours. The collection reports should show the latest data by 9 AM PDT. We are monitoring the progress continuously and share an update by 9 AM.

  6. resolved Oct 25, 2025, 04:29 PM UTC

    All the reports now have current data. This incident is now resolved.