Zenoti incident

Zenoti Application Outage - AMRS02, ASIA02 and ASIA22

Major Resolved View vendor source →

Zenoti experienced a major incident on October 29, 2025 affecting Zenoti-ASIA02 and Zenoti-ASIA22 and 1 more component, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:34 PM UTC
Resolved
Oct 29, 2025, 08:47 PM UTC
Duration
4h 12m
Detected by Pingoru
Oct 29, 2025, 04:34 PM UTC

Affected components

Zenoti-ASIA02Zenoti-ASIA22Zenoti-AMRS02

Update timeline

  1. investigating Oct 29, 2025, 04:03 PM UTC

    We are observing a higher-than-normal response time on our monitoring systems for ASIA02, ASIA22 and AMRS02 PODs, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

  2. identified Oct 29, 2025, 04:34 PM UTC

    We are currently experiencing an outage with our cloud service provider (Microsoft Azure), resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem, and we will continue to share updates as we have them. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  3. identified Oct 29, 2025, 04:53 PM UTC

    We are currently waiting for a fix from the Cloud provider (Microsoft Azure) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  4. identified Oct 29, 2025, 05:09 PM UTC

    We are still actively working on the issue with our cloud service provider (Microsoft Azure) and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  5. identified Oct 29, 2025, 05:34 PM UTC

    We are still actively working on the issue. At this time, there are no new updates to share, but we are continuing to monitor the situation closely and will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  6. identified Oct 29, 2025, 05:55 PM UTC

    We are still actively working on the issue with our provider and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience.

  7. identified Oct 29, 2025, 06:20 PM UTC

    We are still actively working on the issue and currently waiting for a fix from the Cloud service provider (Microsoft Azure). We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  8. identified Oct 29, 2025, 06:43 PM UTC

    We are still actively working on the issue with our provider and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience.

  9. identified Oct 29, 2025, 07:11 PM UTC

    We are still actively working on the issue with our cloud service provider (Microsoft Azure) and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  10. identified Oct 29, 2025, 07:41 PM UTC

    We are still actively working on the issue with our cloud service provider (Microsoft Azure) and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  11. identified Oct 29, 2025, 08:02 PM UTC

    We are still actively working on the issue with our cloud service provider (Microsoft Azure) and continuing to monitor the situation closely. We will post again as soon as we have more information. Thank you for your continued patience. More information about MS Azure issue status can be found at https://azure.status.microsoft/en-us/status/history/

  12. monitoring Oct 29, 2025, 08:25 PM UTC

    A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.

  13. resolved Oct 29, 2025, 08:47 PM UTC

    The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.