Zenoti experienced a critical incident on October 20, 2025 affecting Zenoti-ASIA01 and Zenoti-ASIA03 and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:54 AM UTC
We experienced a service disruption from 12:11 AM PDT to 2:41 AM PDT on the Zenoti Application Components hosted in the North Virginia region. The issue is with our Cloud Service Provider (AWS) facing a major issue in their systems. Our team is in touch with the provider continuously. We will keep you updated as the situation evolves. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 10:24 AM UTC
All the components are working fine now. Our teams are internally verifying the application to ensure things are back to normal. Thanks for your patience and apologies for the inconvenience.
- monitoring Oct 20, 2025, 12:42 PM UTC
All the services other than Analytics are up and running fine. There might be a latency seen in the Analytics. We have been working with our cloud service provider (AWS) to resolve the same. Thanks for your patience and apologies for the inconvenience. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 01:38 PM UTC
Analytics service is still facing the issue. We are continuing to work with our Cloud Service Provider to fix the problems. We will provide an update by 7:30 AM PDT or sooner if we have additional information to share. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 02:41 PM UTC
We are still working with the cloud service provider (AWS) to sort this out. Next update 8:30 AM PDT. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 03:41 PM UTC
Multiple issues at the cloud service provider (AWS) still continue. We're monitoring the situation closely and will keep you updated as the situation evolves. Next update: 9:30 AM PDT More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:46 PM UTC
Issues at the cloud service provider (AWS) still continue. We're monitoring the situation closely and will keep you updated as the situation evolves. Next Update: 10:30 AM PDT More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 05:43 PM UTC
Our Cloud service provider (AWS) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates to you as they become available. Thank you for your patience. Next update: 11:30 AM PDT More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 06:40 PM UTC
Our cloud service provider (AWS) is still working towards recovery. Next Update: 12:30 PM PDT More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 07:37 PM UTC
The cloud service provider (AWS) is seeing recovery across services and availability zones. The Zenoti application core functions are working but might see slight performance issues until full recovery from the cloud service. Will keep you posted as the recovery happens. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 09:10 PM UTC
We are continuing to see recovery in the cloud services (AWS) and are monitoring the systems closely. More information about the AWS issue can be found at https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 11:08 PM UTC
All other Zenoti services except HyperConnect and Messaging have completely recovered. These services depend on partners who were impacted from the same cloud provider issue as well and are in the process of recovery. Analytics systems are up, except a few components which are still recovering (Zenoti-ASIA01, Zenoti-AMRS01, Zenoti-MIDE01, Zenoti-AMRS06, and Zenoti-AMRS19), are catching up on data with the ETL cycles and would start showing latest data in the next couple of hours. We are still monitoring the situation with the partners and ensuring all services become operational.
- resolved Oct 21, 2025, 10:54 AM UTC
All the systems including HyperConnect, messaging and analytics are operational and working fine now. The Analytics systems have also caught up to the latest data.