Zenegy Outage History

Started Oct 13, 2026, 09:31 AM UTC· resolved Oct 16, 2026, 08:48 AM UTC

1. monitoring Oct 13, 2026, 09:31 AM UTC

   SKAT laver i øjeblikket opdateringer som resulterer i længere svartider på indberetninger og forespørgsler. Disse opdateringer forventes at vare tirsdag d. 13/10 mellem 8.00 og 13.00 samt torsdag d. 15/10. SKAT is currently carrying out maintenance that are resulting in longer response times for filings and inquiries. These updates are expected to take place on Tuesday, 13 October, between 08:00 and 13:00, as well as on Thursday, 15 October. https://info.skat.dk/data.aspx?oid=44300

2. resolved Oct 16, 2026, 08:48 AM UTC

   This incident has been resolved.

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Started Oct 05, 2026, 08:31 AM UTC· resolved Oct 05, 2026, 10:23 AM UTC

1. monitoring Oct 05, 2026, 08:31 AM UTC

   Det er i øjeblikket ikke muligt at oprette medarbejdere og validere på cpr nummeret. Udfordringen er hos CPR. It is not possible to create employees and validate their cpr numbers at the moment. The issue is with CPR. https://cprdkprod.statuspage.io/

2. resolved Oct 05, 2026, 10:23 AM UTC

   This incident has been resolved.

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Started Aug 13, 2026, 12:55 PM UTC· resolved Aug 18, 2026, 01:34 PM UTC

1. investigating Aug 13, 2026, 12:55 PM UTC

   (Scroll down for English) Nogle brugere oplever i øjeblikket problemer med at få adgang til vores chatbot og også med at komme i kontakt med Customer Care via chat og formularer. Du kan finde hjælp og vejledninger i vores help-centre: Zenegy Payroll Help-center: https://help.zenegy.com Zenegy Numbers og Expense Help-center: https://help-numbers.zenegy.com Hvis du er berørt, kan du fortsat kontakte Customer Care via: Mail: [email protected] Telefon: +45 70 22 22 16 Vi arbejder på at få adgangen til chatbotten tilbage til normal og beklager de gener, det måtte medføre. ----- Some users are currently experiencing issues accessing our chatbot and contacting Customer Care via the chat and forms. You can find help and guidance in our help centres: Zenegy Payroll Help Centre: https://help.zenegy.com Zenegy Numbers and Expense Help Centre: https://help-numbers.zenegy.com If you are affected, you can still contact Customer Care via: Email: [email protected] Phone: +45 70 22 22 16 We are working to restore access to the chatbot and apologise for any inconvenience this may cause.

2. resolved Aug 18, 2026, 01:34 PM UTC

   Problemet er nu løst. ----- The problem has now been resolved.

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Started Jul 08, 2026, 06:48 PM UTC· resolved Jul 09, 2026, 11:41 AM UTC

1. monitoring Jul 08, 2026, 06:48 PM UTC

   Vi har lanceret et nyt brugerinterface i Zenegy og et nyt dashboard i Numbers. For nogle brugere – særligt administratorer med adgang til Portfolio – kan gamle browserdata forhindre systemet i at indlæse korrekt. Hvis du oplever problemer ved login eller efter login, bedes du slette cookies og cache i din browser og prøve igen. / We have launched a new user interface in Zenegy and a new dashboard in Numbers. For some users—especially administrators with access to Portfolio—cached browser data may prevent the system from loading correctly. If you experience issues during or after login, please clear your browser's cookies and cache, then try again.

2. resolved Jul 09, 2026, 11:41 AM UTC

   This incident has been resolved.

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Started Jun 25, 2026, 12:06 PM UTC· resolved Jun 30, 2026, 07:44 AM UTC

1. monitoring Jun 25, 2026, 12:06 PM UTC

   Der er i øjeblikket lange svartider hos SKAT ved skattekort, som kan medgive fejl ved hentning / There are currently long response times at SKAT for tax cards, which may result in errors when retrieving them. https://info.skat.dk/data.aspx?oid=44300

2. resolved Jun 30, 2026, 07:44 AM UTC

   This incident has been resolved.

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Started May 20, 2026, 01:43 PM UTC· resolved May 21, 2026, 05:16 AM UTC

1. monitoring May 20, 2026, 01:43 PM UTC

   I aften mellem kl. 21.30 og 22.00 gennemfører vi planlagte vedligeholdelsesopdateringer. Der kan forekomme kortvarig begrænset tilgængelighed til systemerne i perioden. Tonight between 9.30 pm and 10.00 pm, we will be performing scheduled maintenance updates. Temporary limited availability of the systems may occur during this period.

2. resolved May 21, 2026, 05:16 AM UTC

   This incident has been resolved.

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Started May 19, 2026, 06:21 AM UTC· resolved May 19, 2026, 09:41 AM UTC

1. monitoring May 19, 2026, 06:21 AM UTC

   Vores teleudbyder, 3, oplever i øjeblikket netværksproblemer, som forventes løst omkring kl. 17:00. Kunder, der bruger SMS til login, modtager muligvis ikke deres login-kode og kan derfor ikke logge ind. Det er samtidig ikke muligt at gennemføre lønkørsler eller ændringer i Payroll, som kræver SMS-godkendelse. Our telecom provider, 3, is currently experiencing network issues, expected to be resolved by 5:00 PM. Customers using SMS for login may not receive their login code and therefore cannot log in. Payroll runs and Payroll changes requiring SMS approval are also currently unavailable.

2. resolved May 19, 2026, 09:41 AM UTC

   This incident has been resolved.

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Started May 13, 2026, 09:33 AM UTC· resolved May 18, 2026, 07:21 AM UTC

1. monitoring May 13, 2026, 09:33 AM UTC

   SKAT oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se SKAT status her: https://info.skat.dk/data.aspx?oid=44300 SKAT is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. You can see SKAT status here: https://info.skat.dk/data.aspx?oid=4430

2. resolved May 18, 2026, 07:21 AM UTC

   This incident has been resolved.

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Started May 05, 2026, 04:34 PM UTC· resolved May 06, 2026, 04:03 PM UTC

1. monitoring May 05, 2026, 04:34 PM UTC

   Nogle brugere kan opleve problemer ved login, hvor der vises en hvid skærm. For at afhjælpe problemet anbefaler vi at slette cookies og cache i din browser. Some users may experience login issues resulting in a blank screen. To resolve this, we recommend clearing your browser’s cookies and cache.

2. monitoring May 05, 2026, 04:39 PM UTC

   We are continuing to monitor for any further issues.

3. resolved May 06, 2026, 04:03 PM UTC

   This incident has been resolved.

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Started May 01, 2026, 11:43 AM UTC· resolved May 01, 2026, 11:44 AM UTC

1. identified May 01, 2026, 11:43 AM UTC

   The issue has been identified and a fix is being implemented.

2. resolved May 01, 2026, 11:44 AM UTC

   This incident has been resolved.

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Started Apr 27, 2026, 02:34 PM UTC· resolved Apr 28, 2026, 02:19 PM UTC

1. investigating Apr 27, 2026, 02:34 PM UTC

   Nogle brugere oplevere at mobil appen ikke virker, og det kræver desværre en re-install. Slet app'en og installér igen. Some users experience the mobile app does not work. It requires a re-install to fix the issue. Please delete it and re-install.

2. monitoring Apr 27, 2026, 02:35 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 28, 2026, 02:19 PM UTC

   This incident has been resolved.

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Started Apr 27, 2026, 08:39 AM UTC· resolved Apr 27, 2026, 02:32 PM UTC

1. investigating Apr 27, 2026, 08:39 AM UTC

   We are currently investigating this issue.

2. resolved Apr 27, 2026, 02:32 PM UTC

   This incident has been resolved.

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Started Apr 27, 2026, 06:51 AM UTC· resolved Apr 27, 2026, 04:09 PM UTC

1. monitoring Apr 27, 2026, 06:51 AM UTC

   Vi planlægger vedligehold i dag mandag fra kl. 17:00. Der kan forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Monday from 17:00. Brief periods of unavailability of a few minutes may occur.

2. resolved Apr 27, 2026, 04:09 PM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 07:54 AM UTC· resolved Apr 16, 2026, 08:43 AM UTC

1. investigating Apr 16, 2026, 07:54 AM UTC

   Nogle brugere oplever probelmer med login. Vi arbejder på at få det løst hurtigst muligt. Some users are currently experiencing login issues. We are working to resolve the problem as quickly as possible.

2. resolved Apr 16, 2026, 08:43 AM UTC

   The issue has been resolved, and operations have returned to normal.

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Started Apr 16, 2026, 05:56 AM UTC· resolved Apr 16, 2026, 06:29 PM UTC

1. monitoring Apr 16, 2026, 05:56 AM UTC

   Vi planlægger vedligehold i dag torsdag fra kl. 18:00 til 20:00. I dette tidsrum kan der forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Thursday from 18:00 to 20:00. During this window, brief periods of unavailability of a few minutes may occur.

2. monitoring Apr 16, 2026, 05:57 AM UTC

   Vi planlægger vedligehold i dag torsdag fra kl. 18:00 til 20:00. I dette tidsrum kan der forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Thursday from 18:00 to 20:00. During this window, brief periods of unavailability of a few minutes may occur.

3. resolved Apr 16, 2026, 06:29 PM UTC

   This incident has been resolved.

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Started Mar 19, 2026, 10:13 AM UTC· resolved Mar 19, 2026, 11:35 AM UTC

1. identified Mar 19, 2026, 10:13 AM UTC

   Vi oplever i øjeblikket problemer med Numbers som giver driftsforstyrrelser. Nogle funktioner kører langsomt eller loader slet ikke. Vi gør alt hvad vi kan for at få systemet tilbage til normal drift. We are currently experiencing issues with Numbers causing service disruptions. Some functions are running slowly or not loading at all. We are doing everything we can to restore the system to normal operation.

2. identified Mar 19, 2026, 10:18 AM UTC

   We are continuing to work on a fix for this issue.

3. resolved Mar 19, 2026, 11:35 AM UTC

   Vi har løst problemet, og Numbers er tilbage i normal drift. / A fix has been implemented and the services are back to normal.

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Started Mar 11, 2026, 01:51 PM UTC· resolved Mar 12, 2026, 02:08 PM UTC

1. identified Mar 11, 2026, 01:51 PM UTC

   Zenegy er pt. utilgængelig udenfor EU. Vi arbejder på at give de påvirkede lande adgang igen. Zenegy is currently unavailable outside the EU. We are working on granting the affected countries access again.

2. resolved Mar 12, 2026, 02:08 PM UTC

   This incident has been resolved.

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Started Feb 24, 2026, 09:03 AM UTC· resolved Feb 25, 2026, 07:41 AM UTC

1. identified Feb 24, 2026, 09:03 AM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Feb 25, 2026, 07:41 AM UTC

   This incident has been resolved.

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Started Feb 13, 2026, 08:27 AM UTC· resolved Feb 13, 2026, 10:14 AM UTC

1. identified Feb 13, 2026, 08:27 AM UTC

   Nogle brugere oplever problemer med at tilgå og lave timeregistreringer i Zenegy. Vi arbejder på en løsning. Some users are experiencing issues accessing and creating hour registrations in Zenegy. We're working on a resolution.

2. identified Feb 13, 2026, 08:41 AM UTC

   We are continuing to work on a fix for this issue.

3. identified Feb 13, 2026, 09:02 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved Feb 13, 2026, 10:14 AM UTC

   Medarbejdere kan nu igen tilgå og oprette timer i Zenegy. Employee are able to access and create hour registration again.

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Started Jan 30, 2026, 12:42 PM UTC· resolved Feb 02, 2026, 05:34 AM UTC

1. identified Jan 30, 2026, 12:42 PM UTC

   3 oplever lige nu nogle driftforstyrrelse, der gør at nogle sms er forsinkede. Du kan følge deres status her: https://www.3.dk/hjalp/daekning-og-netvaerk/driftsinformation/driftstatus/

2. resolved Feb 02, 2026, 05:34 AM UTC

   This incident has been resolved.

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Started Jan 27, 2026, 12:03 PM UTC· resolved Jan 27, 2026, 05:27 PM UTC

1. identified Jan 27, 2026, 12:03 PM UTC

   Vi oplever i øjeblikket ustabil drift på vores supportchatbot. Årsagen er en igangværende driftsforstyrrelse hos Microsoft Azure OpenAI, som kan give midlertidige tilgængelighedsproblemer og forhøjet fejlrate. Microsoft har meldt, at de er i gang med at implementere afhjælpende tiltag og samarbejder på tværs af platformteams for at genoprette stabiliteten. Følg status her: https://azure.status.microsoft/da-dk/status I mellemtiden kan du bruge vores Help-center, eller kontakte Customer Care via chat, e-mail eller telefon i åbningstiden. ----- We are currently experiencing unstable operation on our support chatbot. The reason is an ongoing operational disruption at Microsoft Azure OpenAI, which can cause temporary availability issues and an increased error rate. Microsoft has announced that it is implementing remedial actions and collaborating across platform teams to restore stability. Follow the status here: https://azure.status.microsoft/da-dk/status In the meantime, you can use our Help Center, or contact Customer Care via chat, email or phone during business hours.

2. resolved Jan 27, 2026, 05:27 PM UTC

   AI-supportbotten kører normalt igen Den midlertidige driftsforstyrrelse hos Microsoft Azure OpenAI er nu løst, og botten svarer derfor igen som forventet. Hvis du har oplevet fejl tidligere i dag, kan du prøve igen nu. Tak for din forståelse. --- The AI support bot is running normally again The temporary disruption to Microsoft Azure OpenAI has now been remedied and the bot is responding as expected. If you have experienced errors earlier today, please try again now. Thank you for your understanding.

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Started Jan 26, 2026, 09:30 AM UTC· resolved Jan 26, 2026, 02:00 PM UTC

1. investigating Jan 26, 2026, 09:30 AM UTC

   Nogle brugere oplever lige nu, at der tager længere tid at generere lønsedler i lønkørslen. Vi arbejder på at løse problemet. Some users are experiencing longer processing times when generating payslips in the payroll run. We are working to resolve the issue.

2. resolved Jan 26, 2026, 02:00 PM UTC

   This incident has been resolved.

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Started Dec 16, 2025, 08:24 AM UTC· resolved Dec 16, 2025, 03:26 PM UTC

1. investigating Dec 16, 2025, 08:24 AM UTC

   I øjeblikket er betalinger med Bank Connect ikke muligt da Bank Connect er nede. Vi monitorerer situationen og opdaterer løbene. At the moment, payments via Bank Connect are not possible because Bank Connect is down. We are monitoring the situation and will provide updates on an ongoing basis.

2. monitoring Dec 16, 2025, 01:38 PM UTC

   Vi oplever ikke længere problemer med Bank Connect og betalinger kan nu igen laves uden problemer. Vi følger fortsat op på betalinger lavet i perioden, der eventuelt kan have fejl pga. Bank Connects nedbrud. We are no longer experiencing issues with Bank Connect, and payments can now be made again without problems. We are continuing to follow up on payments made during the period that may have been affected by the Bank Connect outage.

3. resolved Dec 16, 2025, 03:26 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:03 PM UTC· resolved Nov 18, 2025, 01:49 PM UTC

1. investigating Nov 18, 2025, 12:03 PM UTC

   Nogle brugere oplever problemer med at logge ind. Dette skyldes en fejl hos vores leverandør Cloudflare: https://www.cloudflarestatus.com/ Vi arbejder på en løsning fra vores side, mens vores leverandør arbejder på at løse deres problemer. Some users are currently experiencing issues signing in. This is due to an issue with out provider Cloudflare: https://www.cloudflarestatus.com/ We are working on a solution ourselves while our provider are working on their end.

2. monitoring Nov 18, 2025, 12:58 PM UTC

   Vi har fundet en løsning, der gør at login nu igen er muligt. Vi fortsætter med at holde øje med Cloudfares situation. https://www.cloudflarestatus.com/ We have found a solution making signing is possible again. We will continue to monitor Cloudfare's situation. https://www.cloudflarestatus.com/

3. resolved Nov 18, 2025, 01:49 PM UTC

   This incident has been resolved.

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Started Nov 14, 2025, 02:08 PM UTC· resolved Nov 14, 2025, 02:20 PM UTC

1. identified Nov 14, 2025, 02:08 PM UTC

   Skat oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se Skats status her: https://info.skat.dk/data.aspx?oid=2459866&x=read Skat is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. Yopu can see Skats status here: https://info.skat.dk/data.aspx?oid=2459866&x=read

2. resolved Nov 14, 2025, 02:20 PM UTC

   This incident has been resolved.

Read the full incident report →