Zenegy incident
Ustabil drift på AI-supportbot/Unstable operation on the AI support chatbot
Zenegy experienced a minor incident on January 27, 2026 affecting Numbers - 3. part and Payroll - 3. part and 1 more component, lasting 5h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2026, 12:03 PM UTC
Vi oplever i øjeblikket ustabil drift på vores supportchatbot. Årsagen er en igangværende driftsforstyrrelse hos Microsoft Azure OpenAI, som kan give midlertidige tilgængelighedsproblemer og forhøjet fejlrate. Microsoft har meldt, at de er i gang med at implementere afhjælpende tiltag og samarbejder på tværs af platformteams for at genoprette stabiliteten. Følg status her: https://azure.status.microsoft/da-dk/status I mellemtiden kan du bruge vores Help-center, eller kontakte Customer Care via chat, e-mail eller telefon i åbningstiden. ----- We are currently experiencing unstable operation on our support chatbot. The reason is an ongoing operational disruption at Microsoft Azure OpenAI, which can cause temporary availability issues and an increased error rate. Microsoft has announced that it is implementing remedial actions and collaborating across platform teams to restore stability. Follow the status here: https://azure.status.microsoft/da-dk/status In the meantime, you can use our Help Center, or contact Customer Care via chat, email or phone during business hours.
- resolved Jan 27, 2026, 05:27 PM UTC
AI-supportbotten kører normalt igen Den midlertidige driftsforstyrrelse hos Microsoft Azure OpenAI er nu løst, og botten svarer derfor igen som forventet. Hvis du har oplevet fejl tidligere i dag, kan du prøve igen nu. Tak for din forståelse. --- The AI support bot is running normally again The temporary disruption to Microsoft Azure OpenAI has now been remedied and the bot is responding as expected. If you have experienced errors earlier today, please try again now. Thank you for your understanding.