Zenegy incident
Nogle brugere oplever problemer med adgang til chatbot/Problems with access to chatbot for some users
Resolved after 5 days, on August 13, 2026.
(Scroll down for English) Nogle brugere oplever i øjeblikket problemer med at få adgang til vores chatbot og også med at komme i kontakt med Customer Care via chat og formularer. Du kan finde hjælp og vejledninger i vores help-centre: Zenegy Payroll Help-center: https://help.zenegy.com Zenegy Numbers og Expense Help-center: https://help-numbers.zenegy.com Hvis du er berørt, kan du fortsat kontakte Customer Care via: Mail: [email protected] Telefon: +45 70 22 22 16 Vi arbejder på at få adgangen til chatbotten tilbage til normal og beklager de gener, det måtte medføre. ----- Some users are currently experiencing issues accessing our chatbot and contacting Customer Care via the chat and forms. You can find help and guidance in our help centres: Zenegy Payroll Help Centre: https://help.zenegy.com Zenegy Numbers and Expense Help Centre: https://help-numbers.zenegy.com If you are affected, you can still contact Customer Care via: Email: [email protected] Phone: +45 70 22 22 16 We are working to restore access to the chatbot and apologise for any inconvenience this may cause.
Update timeline
- investigating Aug 13, 2026, 12:55 PM UTC
(Scroll down for English) Nogle brugere oplever i øjeblikket problemer med at få adgang til vores chatbot og også med at komme i kontakt med Customer Care via chat og formularer. Du kan finde hjælp og vejledninger i vores help-centre: Zenegy Payroll Help-center: https://help.zenegy.com Zenegy Numbers og Expense Help-center: https://help-numbers.zenegy.com Hvis du er berørt, kan du fortsat kontakte Customer Care via: Mail: [email protected] Telefon: +45 70 22 22 16 Vi arbejder på at få adgangen til chatbotten tilbage til normal og beklager de gener, det måtte medføre. ----- Some users are currently experiencing issues accessing our chatbot and contacting Customer Care via the chat and forms. You can find help and guidance in our help centres: Zenegy Payroll Help Centre: https://help.zenegy.com Zenegy Numbers and Expense Help Centre: https://help-numbers.zenegy.com If you are affected, you can still contact Customer Care via: Email: [email protected] Phone: +45 70 22 22 16 We are working to restore access to the chatbot and apologise for any inconvenience this may cause.
- resolved Aug 18, 2026, 01:34 PM UTC
Problemet er nu løst. ----- The problem has now been resolved.
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