Zenegy Outage History
Zenegy is up right nowPingoru has recorded 48 incidents for Zenegy: 31 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 70 of 720 (10%) |
| May 2026 | 5 | 160 of 744 (22%) |
| June 2026 | 1 | 116 of 720 (16%) |
| July 2026 | 1 | 17 of 744 (2%) |
| August 2026 | 1 | 121 of 744 (16%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 73 of 592 (12%) |
Incidents, newest first
Major October 29, 2025 Midlertidig utilgængelighed på Zenegy-applikationen / Temporary unavailability 14h 25m Payroll - Web, Expense - Web, Numbers - Web, Payroll - Mobilapp and 7 more
Started Oct 29, 2025, 05:08 PM UTC· resolved Oct 30, 2025, 07:33 AM UTC
- identified Oct 29, 2025, 05:08 PM UTC
Vores Zenegy-applikationer er i øjeblikket midlertidigt utilgængelig på grund af et nedbrud hos Cloudflare, en af vores tredjepartsleverandører. Vi overvåger situationen tæt og arbejder på at genetablere normal drift hurtigst muligt. Du kan også følge opdateringer direkte fra Cloudflare her: https://www.cloudflarestatus.com/ ------ The Zenegy application is currently unavailable due to an outage at Cloudflare, one of our third-party service providers. We are actively monitoring the situation and working to restore service as quickly as possible. You can follow Cloudflare’s operational status here: https://www.cloudflarestatus.com/
- identified Oct 29, 2025, 06:45 PM UTC
Zenegy Payroll-applikationen er nu tilgængelig igen, men du kan stadig opleve ustabil drift. Zenegy Numbers og Expense er endnu ikke fuldt tilgængelige, og vi arbejder fortsat på at genoprette stabil drift på tværs af alle tjenester. Vi opdaterer løbende, så snart der er nyt. ----- Zenegy Payroll is now available again, but performance may still be unstable. Zenegy Numbers and Expense are not yet fully accessible, and we’re actively working to restore full system stability across all services. We’ll keep you updated as the situation develops.
- monitoring Oct 29, 2025, 09:38 PM UTC
Zenegys applikationer er nu tilgængelige igen, og vi overvåger driften tæt for at sikre fortsat stabilitet. Tak for tålmodigheden, mens vi arbejder på at sikre, at alle systemer fungerer som de skal. ------ Zenegy’s applications are now available again, and we continue to closely monitor performance to ensure ongoing stability. Thank you for your patience as we work to ensure that all systems are running smoothly.
- resolved Oct 30, 2025, 07:33 AM UTC
Problemet er nu løst, og driften er stabil igen. ---- The issue has now been resolved, and system operations are stable.
Minor October 27, 2025 Længere svartider på beregninger / Longer response times on calculations 40m Payroll - Web
Started Oct 27, 2025, 09:30 AM UTC· resolved Oct 27, 2025, 10:11 AM UTC
- investigating Oct 27, 2025, 09:30 AM UTC
En række brugere oplever at det tager længere tid at beregne lønkørsler. Vi arbejder på at løse det, så beregninger igen sker til normal hastighed. Some users are experiencing longer processing times for payroll calculations. We are working to resolve the issue.
- resolved Oct 27, 2025, 10:11 AM UTC
This incident has been resolved.
Minor October 20, 2025 Telefon til Customer Care er utilgængelig - chat med os i stedet! / Phone calls to Customer Care unavailable - chat with us instead! 1h 25m Numbers - 3. part, Payroll - 3. part, Expense - 3. part
Started Oct 20, 2025, 10:23 AM UTC· resolved Oct 20, 2025, 11:49 AM UTC
- investigating Oct 20, 2025, 10:23 AM UTC
Vores telefonudbyder oplever driftsproblemer og dermed kan du i øjeblikket ikke ringe ind til vores Customer Care Team, men vi sidder klar til at hjælpe på chatten! ---- Our phone provider is experiencing operational problems you currently cannot reach our Cutsomer Care Team by phone, but we are ready to help on the chat!
- resolved Oct 20, 2025, 11:49 AM UTC
Problemet er nu løst, og du kan igen ringe til Zenegy's Customer Care Team. ---- The problem has been resolved and you can now call Zenegy's Customer Care Team.
Minor October 9, 2025 Længere ventetid på login 18h 56m Payroll - Web, Expense - Web, Numbers - Web
Started Oct 09, 2025, 11:54 AM UTC· resolved Oct 10, 2025, 06:50 AM UTC
- investigating Oct 09, 2025, 11:54 AM UTC
Nogle brugere oplever i øjeblikket at det tager længere tid at logge ind. Det skyldes en fejl hos vores leverandør. Vi er i dialog med dem og arbejder på at løse problemet. Some users are currently experiencing longer wait time signing in. This is due to an error with our vendor. We are in contact with them and working to resolve the issue.
- resolved Oct 10, 2025, 06:50 AM UTC
This incident has been resolved.
Major September 16, 2025 Længere behandling af lønkørsler / longer payroll calculations 31m Payroll - Web
Started Sep 16, 2025, 09:18 AM UTC· resolved Sep 16, 2025, 09:50 AM UTC
- investigating Sep 16, 2025, 09:18 AM UTC
Vi oplever lige nu, at nogle lønkørsler tager længere tid at beregne. Vi har identificeret problemet og arbejder på at løse det. We are experiencing some payrolls take longer to calculate. We have identified the issue and are working on resolving it.
- resolved Sep 16, 2025, 09:50 AM UTC
Dette er nu løst og lønkørsler beregnes igen som normalt. This issue has been resolved.
Minor September 3, 2025 Problemer med opdatering af skattekort/Problems with tax card updates 3h 49m Payroll - Web
Started Sep 03, 2025, 09:45 AM UTC· resolved Sep 03, 2025, 01:35 PM UTC
- investigating Sep 03, 2025, 09:45 AM UTC
Vores brugere oplever aktuelt problemer med at opdatere skattekort og vi undersøger sagen. ------ Our users are currently experiencing problems updating tax cards and we're investigating the issue.
- identified Sep 03, 2025, 12:01 PM UTC
Der er i øjeblikket problemer hos Skat med opdatering af skattekort. Følg deres driftsstatus her: https://info.skat.dk/data.aspx?oid=2459206&x=read ———- Skat currently has issues with tax card updates. Follow their operational status here: https://info.skat.dk/data.aspx?oid=2459206&x=read
- resolved Sep 03, 2025, 01:35 PM UTC
Problemet hos Skat er nu løst. ——- The problem at Skat (tax authorities) has now been solved.
Major August 11, 2025 Fejl ved oprettelse af lønkørsler / error when creating payroll runs 2h 18m Payroll - Web
Started Aug 11, 2025, 06:28 AM UTC· resolved Aug 11, 2025, 08:47 AM UTC
- investigating Aug 11, 2025, 06:28 AM UTC
Nogle brugere oplever lige nu fejl, når de forsøger at starte en lønkørsel. Vi arbejder på at løse problemet og vil løbende opdatere her. Some users are currently experiencing en error when trying to create a payroll run. We are working to resolve the issue and will continue to update here.
- resolved Aug 11, 2025, 08:47 AM UTC
This incident has been resolved.
Minor July 4, 2025 Manglende opdatering af skattekort / missing update on tax cards 4h 54m Payroll - Web
Started Jul 04, 2025, 10:50 AM UTC· resolved Jul 04, 2025, 03:44 PM UTC
- investigating Jul 04, 2025, 10:50 AM UTC
Vi oplever lige nu, at der er problemer med at modtage nye skattekort fra Skat. Vi er i dialog med Skat om sagen og arbejder på at løse problemet. Kender du medarbejderens trækprocent og fradrag, kan du rette skatteoplysningerne i lønkørslen ved at følge denne vejledning: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen We are currently experiencing issues retrieving new tax cards from Skat. We are in contact with Skat regarding this and are working to resolve the issue. If you know the employee's tax information, you can edit the tax percent and tax base in the payroll run by following this guide: https://help.zenegy.com/en/articles/649
- resolved Jul 04, 2025, 03:44 PM UTC
Vi modtager nu skattekort igen. We are receiving tax cards again.
Major June 28, 2025 Zenegy Payroll - Forsinket lønudbetaling til NemKonto - ekstraordinær åbningstid i weekenden 3d Payroll - Web
Started Jun 28, 2025, 05:58 AM UTC· resolved Jul 01, 2025, 06:24 AM UTC
- identified Jun 28, 2025, 05:58 AM UTC
Vi har identificeret en teknisk fejl i forbindelse med lønudbetalinger til medarbejdere, der modtager løn via NemKonto gennem Mastercard Overførselsservice. Det betyder, at lønnen i disse tilfælde først bliver tilgængelig tirsdag den 1. juli, i stedet for mandag den 30. juni som planlagt. Vi beklager dybt den ulejlighed, dette måtte medføre. Løn er en tillidssag, og vi gør alt, hvad vi kan, for at rette op og sikre stabil drift fremover. Denne fejl berører kun medarbejdere med lønudbetaling til NemKonto. Øvrige lønudbetalinger er ikke påvirket. Tiltag og kommunikation: - Vi har kontaktet alle berørte kunder via e-mail og SMS. - Der er sat ekstra bemanding på e-mail og telefon i weekenden. E-mail [email protected]. Telefon 70 22 22 16. Vi holder ekstraordinært åbent lørdag fra 7:30-15, søndag fra 8:00-15 og åbner tidligt mandag morgen kl. 7.30. - Vi gennemgår interne procedurer og integrationer for at forhindre gentagelser. 💡 Løsning for manuel udbetaling: Berørte virksomheder, som ønsker at sikre lønudbetaling den 30. juni, kan foretage en manuel overførsel via deres bank, hvis dette er muligt. Det forudsætter at medarbejderens registrerings- og kontonummer er kendt eller at banken har mulighed for overførsel via CPR til NEMkonto. VIGTIGT: Ved denne løsning skal betalingen redigeres til "Manuel betaling" i Zenegy inden mandag den 30. juni kl. 10.00 for at undgå dobbeltbetaling. Følg denne vejledning: https://help.zenegy.com/da/articles/1142-skift-betaling-fra-overforselsservice-til-manuel-betaling Forventet normalisering: 1. juli 2025
- identified Jun 28, 2025, 06:19 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 01, 2025, 06:24 AM UTC
Fejlen er løst.
Major June 25, 2025 Fejl på Zenegy Expense mobilapp / Error on the Zenegy Expense mobile app 1d 2h Expense - Mobilapp
Started Jun 25, 2025, 01:49 PM UTC· resolved Jun 26, 2025, 04:28 PM UTC
- investigating Jun 25, 2025, 01:49 PM UTC
Vi oplever i øjeblikket problemer med vores Zenegy Expense mobil-app. Vi arbejder på at identificere og løse problemerne, og vil opdatere her på statussiden, når vi har nyt i sagen. ------ We are currently experiencing issues with our Zenegy Expense mobile app. We are working to identify and resolve the issues and will update this status page when we have news.
- identified Jun 26, 2025, 11:39 AM UTC
Fejlen er identificeret og arbejder på at løse udfordringerne. Vær opmærksom på, at du som bruger kan tilgå webversionen af systemet i stedet for mobilappen, hvis du fx har udgifter som det haster at få godkendt. Du finder vejledninger til godkendelse af udgifter, upload af kvitteringer på webappen her: https://help-numbers.zenegy.com/da/categories/5-min-konto ---- The issue has been identified and is working to solve the challenges. Please note that you as a user can access the web version of the system instead of the mobile app if, for example, you have expenses that urgently need to be approved. You can find instructions for approving expenses, uploading receipts on the web app here: https://help-numbers.zenegy.com/en/categories/5
- resolved Jun 26, 2025, 04:28 PM UTC
Fejlen er nu løst. -------- The incident has now been resolved.
Major June 23, 2025 Problemer med at sende lønkørsler til godkendelse / Issues requesting approval for payroll runs 19h 6m Payroll - Web
Started Jun 23, 2025, 10:07 AM UTC· resolved Jun 24, 2025, 05:14 AM UTC
- investigating Jun 23, 2025, 10:07 AM UTC
(English below) Nogle brugere oplever problemer, når de sender en lønkørsel til godkendelse. Vi arbejder på højtryk for at løse problemet og vil opdatere løbende her. Det er muligt at slå godkendelsesflowet fra under Min virksomhed > Løn og bank, hvis du er Systemadministrator, Lønbogholder - Fuld adgang eller Administrator med fuld adgang. ENG: Some users are experiencing issues requesting approval for payroll runs. We are working to reolve the issue as quickly as possible and will update here continuously. You can disable the Approval flow under My company > Salary and bank if you have the role of System Admin, Salary accountant - full access or Administrator with full access.
- identified Jun 23, 2025, 02:26 PM UTC
Vi arbejder fortsat på at læse problemet. Næste opdatering i morgen tidlig. We are continuing to work on resolving the issue. Next update expected tomorrow morning.
- resolved Jun 24, 2025, 05:14 AM UTC
Dette er nu løst. This issue has been resolved.
Major June 3, 2025 Længere behandling af lønkørsler og rapporter / longer payroll calculations and report generation 29m Payroll - Web
Started Jun 03, 2025, 07:20 AM UTC· resolved Jun 03, 2025, 07:49 AM UTC
- identified Jun 03, 2025, 07:20 AM UTC
Vi oplever lige nu, at nogle lønkørsler tager længere tid at beregne og rapporter kan tage længere tid at generere. Vi har identificeret problemet og arbejder på at løse det. We are experiencing some payrolls take longer to calculate and reports can take longer to generate. We have identified the issue and are working on resolving it.
- resolved Jun 03, 2025, 07:49 AM UTC
This incident has been resolved.
Minor May 15, 2025 Lønkørsler med mere end 200 medarbejdere kan aktuelt ikke gennemføres/Payroll runs with more than 200 employees 4h 24m Payroll - Web
Started May 15, 2025, 08:42 AM UTC· resolved May 15, 2025, 01:07 PM UTC
- investigating May 15, 2025, 08:42 AM UTC
Vi oplever i øjeblikket, at lønkørsler med mere end 200 medarbejdere ikke kan gennemføres. Vores udviklingsteam arbejder på sagen, og vi opdaterer informationen her på siden, så snart fejlen er løst. ---- At the moment, we are experiencing that payroll runs with more than 200 employees cannot be carried out. Our development team is working on the matter, and we will update the information on this page as soon as the error is resolved.
- investigating May 15, 2025, 01:06 PM UTC
Problemet er nu løst. ----- The problem has been solved.
- resolved May 15, 2025, 01:07 PM UTC
This incident has been resolved.
Minor April 1, 2025 Manglende lønsedler i e-Boks / Missing payslips in e-Boks 6h 24m Payroll - Web, Payroll - 3. part
Started Apr 01, 2025, 08:26 AM UTC· resolved Apr 01, 2025, 02:50 PM UTC
- identified Apr 01, 2025, 08:26 AM UTC
Nogle medarbejdere oplever, at de mangler deres lønseddel i e-Boks. Dette skyldes en fejl i vores kommunikation med e-Boks. VIGTIGT: Lønsedlerne sendes og medarbejderne vil kunne se dem i deres e-Boks snarest. Husk at medarbejderne altid kan logge ind i Zenegy og se deres lønseddel. Her er den tilgængelig allerede nu. -- Some employees are missing their payslip in e-Boks. This is due to en error in our communication with e-Boks. Important: Payslips are being send and employees will be able to see them in their e-Boks soon. Remember that employees can always sign into Zenegy and see their payslips. In Zenegy the payslip will be available right now.
- resolved Apr 01, 2025, 02:50 PM UTC
This incident has been resolved.