Zenegy incident

Problemer med SMS-login og SMS-godkendelser / SMS Login & Payroll Approval Issues

Zenegy experienced a major incident on May 19, 2026 affecting Payroll - Web and Expense - Web and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started: May 19, 2026, 06:21 AM UTC
Resolved: May 19, 2026, 09:41 AM UTC
Duration: 3h 19m
Detected by Pingoru: May 19, 2026, 06:21 AM UTC

Affected components

Payroll - WebExpense - WebNumbers - Web

Update timeline

monitoring May 19, 2026, 06:21 AM UTC

Vores teleudbyder, 3, oplever i øjeblikket netværksproblemer, som forventes løst omkring kl. 17:00. Kunder, der bruger SMS til login, modtager muligvis ikke deres login-kode og kan derfor ikke logge ind. Det er samtidig ikke muligt at gennemføre lønkørsler eller ændringer i Payroll, som kræver SMS-godkendelse. Our telecom provider, 3, is currently experiencing network issues, expected to be resolved by 5:00 PM. Customers using SMS for login may not receive their login code and therefore cannot log in. Payroll runs and Payroll changes requiring SMS approval are also currently unavailable.
resolved May 19, 2026, 09:41 AM UTC

This incident has been resolved.