Yotpo incident

Loyalty Liability report shows wrong numbers for some merchants

Minor Resolved View vendor source →

Yotpo experienced a minor incident on March 5, 2025, lasting 7h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 10:48 AM UTC
Resolved
Mar 05, 2025, 06:18 PM UTC
Duration
7h 30m
Detected by Pingoru
Mar 05, 2025, 10:48 AM UTC

Update timeline

  1. identified Mar 05, 2025, 10:48 AM UTC

    Overall Description of the issue and Affected Services: The liability report might show a wrong outstanding points number for some merchants Start Time: 10:30 AM UTC Business Impact: - Wrong outstanding points amount in the liability report for some merchants We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

  2. identified Mar 05, 2025, 06:18 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 05, 2025, 06:18 PM UTC

    This incident has been resolved.