login issue OCC Cloud

Update timeline

1. investigating Feb 26, 2026, 10:27 AM UTC

   We are currently investigating an issue affecting the ability to log in to the OCC Cloud environment, including Touchpoint.

2. identified Feb 26, 2026, 10:58 AM UTC

   Our vendor has identified the issue impacting the ability to log in to the OCC Cloud environment. A fix is currently being implemented. We will share the next update as soon as possible.

3. monitoring Feb 26, 2026, 11:09 AM UTC

   A fix has been implemented for the issue impacting the ability to log in to the OCC Cloud environment, and we are monitoring the results. Please retry logging in on Touchpoint.

4. investigating Feb 26, 2026, 01:47 PM UTC

   We have received additional reports of the issue recurring. We are actively investigating this together with our vendor as a high priority.

5. investigating Feb 26, 2026, 01:54 PM UTC

   If you experience any issues related to this incident again, we kindly ask you to open a new ticket and include an example.

6. monitoring Feb 26, 2026, 02:30 PM UTC

   The issue with logging in and real-time data not being shown no longer appears to occur. Our tests did not reveal any problems, and we have received confirmation from multiple customers that all previously impacted functionalities are fully operational again. Please continue to monitor and update your ticket if you still experience any issues.

7. resolved Feb 26, 2026, 05:24 PM UTC

   This incident has been resolved.