XTIUM experienced a major incident on September 24, 2026 affecting OBT - Device registrations and OBT - Webex and 1 more component, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 06:11 AM UTC
We are currently investigating an issue affecting OBT and OCC telephony services. The impact includes IVR functionality and related applications. This incident is being treated with the highest priority, and we will provide further updates as soon as more information becomes available. If you are experiencing this issue, please raise a case via our Self-Service Portal: https://selfservice.xtium.eu/
- investigating Sep 24, 2026, 07:15 AM UTC
We are continuing to investigate the issue. Updates will be provided as they become available.
- identified Sep 24, 2026, 07:54 AM UTC
We have identified a potential cause of the issue and are implementing recovery actions aimed at restoring the affected services. We will provide further updates as our investigation continues.
- identified Sep 24, 2026, 07:57 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 24, 2026, 08:08 AM UTC
A fix has been implemented, and we are monitoring the results. Customers with an active calamity switch are advised to consider disabling it while we continue to monitor service stability.
- resolved Sep 24, 2026, 10:16 AM UTC
The issue has been fully resolved. We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected. Thank you for your patience while we worked to restore full functionality.