Is XTIUM down?

We are investigating an issue affecting Webex users who may be experiencing difficulties signing in to the app or connecting to phone services. The issue appears to be affecting Webex services globally. We are working closely with Cisco to investigate the cause and restore full service as soon as possible. We will provide further updates as more information becomes available.

The vendor has completed remediation activities, and services are now restored for all regions. If you are not yet signed in to the Webex app and/or have not established a connection to the phone services, please try again. If the issue persists, please contact Client Support.

The vendor has confirmed services are now healthy and stable and are marking the issue as resolved. We have received no further issues so XTIUM will now mark this as resolved.

Our vendor Cisco is investigating an issue impacting the push notification service for Webex. Users of Webex using the Webex App for mobile are not receiving incoming call notifications on their mobile phones. There are no issues with making outbound calls or answering incoming calls on a laptop or desk phone. As a workaround, users can answer calls on their laptop or desk phone, or forward incoming calls to an alternative non-Webex phone number. Our vendor is working to restore services and apologizes for the inconvenience this may cause.

The vendor has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in one hour or sooner if significant progress occurs.

The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.

The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.

The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.

The vendor has completed remediation activities, and services are now restored. They have updated the NS records for one of their name servers; please note that it may take 24–48 hours for the new configuration to propagate worldwide. This timeframe is not a limitation of our services, but rather the standard propagation time required by global DNS (GDNS) infrastructure to update across the internet. Consequently, some users may continue to experience this issue until their local GDNS provider picks up the new configuration. We will continue to monitor to ensure service stability.

Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.

We are currently investigating a login issue with Touchpoint OCC Cloud. After entering credentials and selecting whether or not to use client services, an error message appears that prevents login. We are investigating this issue with high priority together with our vendor and will share updates as soon as more information becomes available.

We have received confirmation from our vendor that the issue is expected to be resolved. Initial tests are positive. Agents who are not yet logged in are advised to try again.

The login issue has been resolved. Thank you for your patience while we worked to restore full functionality.