Is XTIUM down?

We are aware of an issue affecting inbound and outbound call setup. Our teams are actively investigating this with the highest priority. Further updates will be provided as they become available. If you are experiencing this issue, please raise a support case via our Self-Service Portal: https://selfservice.xtium.eu/

The issue has been fully resolved. Following extensive monitoring and validation, inbound and outbound calling is operating as expected. We appreciate your patience and understanding while we worked to restore normal service.

We are aware of an issue with the Historical Reports, where users receive an error message when accessing the portal. The issue has been escalated to the vendor as a high-priority incident and is currently under investigation. Further updates will be provided as soon as possible.

We are continuing to investigate the issue affecting Historical Reports. Further updates will be provided as soon as more information becomes available.

The vendor has confirmed that the issue has been resolved. Our validation checks have also verified that the Historical Reports portal is available and functioning as expected. We will continue to monitor the service to ensure ongoing stability and will provide further updates if necessary.

The issue has been fully resolved, and the Historical Reports portal is operating as expected. Thank you for your patience while we worked with the vendor to restore service.

Investigating - Webex Calling Service Disruption We are currently investigating an issue affecting Webex Calling services. Users are still able to sign in to the Webex application; however, making and receiving phone calls is currently impacted. Affected users may see messages indicating that phone services cannot connect or have been disconnected. The issue has been escalated to the vendor and is currently under investigation. We are awaiting further feedback and guidance from the vendor and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience while this issue is being investigated.

The issue has been identified and a fix is being implemented.

The issue affecting Webex Calling services appears to have been resolved. Users who were previously impacted and received messages indicating that phone services could not connect or had been disconnected are advised to sign out of the Webex application and sign back in. If you are still experiencing issues, please restart the Webex application and try again. We continue to monitor the service closely and are awaiting final confirmation from the vendor. At this time, calling functionality appears to be operating normally. We will provide a further update once the vendor has confirmed full resolution. Thank you for your patience.

The issue affecting Webex Calling services has been resolved. Following vendor intervention and continued monitoring, calling functionality has returned to normal operation. Users should be able to make and receive calls without issue. If you continue to experience problems, please sign out of the Webex application, sign back in, and restart the application if necessary. If the issue persists, please contact Customer Support. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

We are currently investigating an issue affecting OBT and OCC telephony services. The impact includes IVR functionality and related applications. This incident is being treated with the highest priority, and we will provide further updates as soon as more information becomes available. If you are experiencing this issue, please raise a case via our Self-Service Portal: https://selfservice.xtium.eu/

We are continuing to investigate the issue. Updates will be provided as they become available.

We have identified a potential cause of the issue and are implementing recovery actions aimed at restoring the affected services. We will provide further updates as our investigation continues.

We are continuing to work on a fix for this issue.

A fix has been implemented, and we are monitoring the results. Customers with an active calamity switch are advised to consider disabling it while we continue to monitor service stability.

The issue has been fully resolved. We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected. Thank you for your patience while we worked to restore full functionality.

We are investigating an issue affecting Webex users who may be experiencing difficulties signing in to the app or connecting to phone services. The issue appears to be affecting Webex services globally. We are working closely with Cisco to investigate the cause and restore full service as soon as possible. We will provide further updates as more information becomes available.

The vendor has completed remediation activities, and services are now restored for all regions. If you are not yet signed in to the Webex app and/or have not established a connection to the phone services, please try again. If the issue persists, please contact Client Support.

The vendor has confirmed services are now healthy and stable and are marking the issue as resolved. We have received no further issues so XTIUM will now mark this as resolved.