Resolved after 4 hours 48 minutes, affecting Microsoft Teams direct routing and Service numbers and 1 more, on October 22, 2026.
The issue has been fully resolved. Following extensive monitoring and validation, inbound and outbound calling is operating as expected. We appreciate your patience and understanding while we worked to restore normal service.
Affected components
Update timeline
- investigating Oct 22, 2026, 05:52 PM UTC
We are aware of an issue affecting inbound and outbound call setup. Our teams are actively investigating this with the highest priority. Further updates will be provided as they become available. If you are experiencing this issue, please raise a support case via our Self-Service Portal: https://selfservice.xtium.eu/
- resolved Oct 22, 2026, 10:40 PM UTC
The issue has been fully resolved. Following extensive monitoring and validation, inbound and outbound calling is operating as expected. We appreciate your patience and understanding while we worked to restore normal service.
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