XTIUM experienced a critical incident on October 21, 2026 affecting OCC Reporting, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 08:01 AM UTC
We are aware of an issue with the Historical Reports, where users receive an error message when accessing the portal. The issue has been escalated to the vendor as a high-priority incident and is currently under investigation. Further updates will be provided as soon as possible.
- investigating Oct 21, 2026, 09:13 AM UTC
We are continuing to investigate the issue affecting Historical Reports. Further updates will be provided as soon as more information becomes available.
- monitoring Oct 21, 2026, 10:44 AM UTC
The vendor has confirmed that the issue has been resolved. Our validation checks have also verified that the Historical Reports portal is available and functioning as expected. We will continue to monitor the service to ensure ongoing stability and will provide further updates if necessary.
- resolved Oct 21, 2026, 01:22 PM UTC
The issue has been fully resolved, and the Historical Reports portal is operating as expected. Thank you for your patience while we worked with the vendor to restore service.