XTIUM incident

PeterConnects Receptionist login fails

Critical Resolved View vendor source →
Started
Apr 15, 2026, 10:41 AM UTC
Resolved
Apr 15, 2026, 11:50 AM UTC
Duration
1h 9m
Detected by Pingoru
Apr 15, 2026, 10:41 AM UTC

Affected components

OBT - Peter Connects

Update timeline

  1. investigating Apr 15, 2026, 10:41 AM UTC

    We are aware of an issue impacting the PeterConnects Receptionist application. Users attempting to sign in get an error message saying: PCAUTH0001: An unknown error occurred. We are currently investigating with the highest priority and will provide further updates in due course. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu

  2. monitoring Apr 15, 2026, 11:01 AM UTC

    We have been informed that the login issue should now be resolved. Could you please test this and confirm via your ticket in the Self Service Portal that the issue has been resolved?

  3. resolved Apr 15, 2026, 11:50 AM UTC

    This incident has been resolved.

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