XTIUM incident

Major disruption affecting telephony services.

Ongoing since 08:25 AM UTC, affecting OBT - Device registrations and Microsoft Teams direct routing and 1 more.

identified Nov 03, 2026, 08:47 AM UTC

We have identified the cause of the disruption as a fibre network outage affecting one of our external connectivity providers. The provider is working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.

Started
Nov 03, 2026, 08:25 AM UTC
Resolved
Ongoing
Duration
● 27m
Detected by Pingoru
Nov 03, 2026, 08:25 AM UTC

Affected components

OBT - Device registrationsMicrosoft Teams direct routingOBT - WebexOBT - Callcenter WallboardOBT - Receptionist applicationOBT - Call recordingOBT - Callcenter applicationOBT - ReportingOBT ConnectorPortal

Update timeline

  1. investigating Nov 03, 2026, 08:25 AM UTC

    We are currently experiencing a major disruption affecting our telephony services. Customers may experience issues with incoming and outgoing calls. Our technical teams are actively investigating the issue and working to restore services as quickly as possible. We will provide further updates through this status page as soon as more information becomes available

  2. identified Nov 03, 2026, 08:47 AM UTC

    We have identified the cause of the disruption as a fibre network outage affecting one of our external connectivity providers. The provider is working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.

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