Critical Issue - IVR Platform

Update timeline

1. investigating Oct 23, 2026, 06:18 AM UTC

   We are currently experiencing a critical issue affecting the IVR platform. Users may experience delays or disruptions, and resolution is expected to take longer than normal. Our teams are actively working to restore service as quickly as possible. If you are impacted, please raise a case through the Self-Service Portal (https://selfservice.xtium.eu/) or contact our Helpdesk for assistance. We will provide further updates as more information becomes available.

2. investigating Oct 23, 2026, 08:03 AM UTC

   We continue to investigate this issue with the highest priority. Further updates will be provided as soon as more information becomes available. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu

3. investigating Oct 23, 2026, 12:03 PM UTC

   We continue to work on the critical issue affecting our IVR platform. The impact remains ongoing, and some customers may be unable to reach their intended destinations through the service. Our technical teams are actively investigating recovery options and implementing mitigation measures with the highest priority. We will provide another update as soon as additional information becomes available.

4. investigating Oct 23, 2026, 06:28 PM UTC

   Unfortunately, the IVR platform remains unavailable. We continue to work on resolving the issue with the highest priority. We have several workaround options available and have successfully implemented these for multiple customers. If your organization is impacted, please contact our Support Team to discuss the most suitable solution for your reachability requirements. Our teams remain fully engaged in the ongoing investigation and continue to monitor the situation closely. However, unless there are any significant developments, the next update will be provided on Monday. Thank you for your patience and understanding as we work to restore the service.