Xneelo incident
konsoleH File Manager, and SiteBuilder not launching in both control panels
Xneelo is currently experiencing a minor incident affecting xneelo service, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 07:56 AM UTC
We are currently experiencing issues affecting access to the File Manager and SiteBuilder via konsoleH, and access to SiteBuilder via the xneelo Control Panel. Our system engineers are investigating the issue, and we are working to restore normal access as soon as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available. Impacted: konsoleH, SiteBuilder
- investigating Oct 19, 2026, 08:19 AM UTC
We are currently experiencing errors with the KonsoleH File manager and SiteBuilder launcher in konsoleH and the xneelo Control panel. Our system engineers are investigating the issue, and we are working to restore normal access as soon as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available. Impacted: konsoleH, SiteBuilder
- investigating Oct 19, 2026, 08:22 AM UTC
We are currently experiencing errors with the KonsoleH File manager and SiteBuilder launcher in konsoleH and the xneelo Control panel. Our system engineers are investigating the issue, and we are working to restore normal access as soon as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available. Impacted: konsoleH, SiteBuilder
- identified Oct 19, 2026, 08:28 AM UTC
We are currently experiencing errors with the KonsoleH File manager and SiteBuilder launcher in konsoleH and the xneelo Control panel. Our system engineers have identified the issue, and we are working to restore normal access as soon as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available. Impacted: konsoleH, SiteBuilder