Xneelo experienced a minor incident on October 21, 2026 affecting xneelo service, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 09:33 AM UTC
We are currently experiencing an issue with SMS two-factor authentication. Customers may not receive the verification codes needed to sign in. Our team is investigating and working to restore the service as quickly as possible. We apologise for the inconvenience and will update this notice as more information becomes available. Impacted: konsoleH, xneelo Control Panel
- monitoring Oct 21, 2026, 01:15 PM UTC
SMS two-factor authentication is working again. Our team is monitoring the service to ensure it remains stable. We apologise for the inconvenience and thank you for your patience. Impacted: konsoleH, xneelo Control Panel
- resolved Oct 21, 2026, 02:04 PM UTC
The SMS two-factor authentication service is functioning as expected. This incident is now resolved. Impacted: konsoleH, xneelo Control Panel