Xneelo had 73 outages in the last 2 years totaling 13h 12m of downtime — averaging 3 incidents per month.
There were 73 Xneelo outages since October 12, 2025 totaling 13h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
Attending: Product team Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue. Symptoms: Fresh/Live Chat will be inaccessible.
Email services have now stabilised and are operating normally. We will continue to monitor performance closely. We are removing the email status feedback tool now that the email service has stabilised. If you continue to experience any difficulty sending or receiving email, please [contact our Support team] (https://xneelo.co.za/contact-us) so that we can investigate and assist you. Customers on servers affected by this incident will receive an incident report detailing what happened, the actions taken to restore reliable email service and steps we’re taking in response to this incident. We’ll email the report to affected customers as soon as it’s available.
Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again.
We are aware of intermittent connectivity issues affecting hosting tools in the xneelo Control Panel. Our Engineers are investigating the issue.
The fix applied by our engineers has resolved this issue.
Website and emails hosted on this server will experience intermittent connectivity or downtime. Our engineers are investigating the matter.
We are experiencing degraded access into the customer cloud dashboard. There are intermitted failures when attempting Single Sign On. This is affecting a handful of customers. This is currently being investigated.
We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
Testing shows the OTP functionality via SMS has been restored, We are continuing to monitor the situation
We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
Our engineers have identified the root cause of the issue and have released a patch. All upgrades and new hosting orders are operating as expected.
We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
Actions to prevent the DDoS impacting www22.jnb1.host-h.net have been taken. Our monitoring has confirmed that the attack has subsided, and the incident is considered resolved.
We are pleased to report that website and email services are up and running.
We are aware that our telephone lines are currently unavailable for inbound and outbound calls. Our system engineers are actively working on this. Please use Live Chat to contact us for live support here: https://xneelo.co.za/contact-us/ Alternatively, you are welcome to contact us via email at [email protected]
Our engineers have resolved the incident by restoring services. All systems are now operating normally, and we are continuing to monitor the environment to ensure stability.
Cloudbric has confirmed that the errors experienced have been resolved on their end and no further blocks should occur We apologise for the inconvenience caused.
We are pleased to report that connectivity to the affected Cloudbric server has been restored, and all affected websites are now loading normally. Our engineering team, in coordination with Cloudbric, successfully mitigated the disruptive traffic.
Server is stable but our team will continue to monitor the situation closely.
Both xneelo Control Panel and konsoleH are accessible.
Customers can't view their Domains products in the xneelo Control Panel.
Network recovery is being observed and services are stable again
Services have returned to normal.
High load Due to Increased Automated Bot Traffic
The issue has been identified, and email services are returning to normal operation. You may still experience some delays while queued emails are processed and delivered. We appreciate your patience and apologise for the inconvenience caused.