Xneelo had 121 outages in the last 2 years totaling 12h 9m of downtime — averaging 5 incidents per month.
There were 121 Xneelo outages since October 19, 2024 totaling 12h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are pleased to confirm that the issue affecting outgoing email delivery has been resolved. Queued emails are now processing successfully, though delivery may still be delayed while the remaining backlog clears. Thank you for your patience. Impacted: Managed Hosting - Email
All websites and email services on the affected server remain stable. Systems are running normally, and this issue is now resolved. Impacted: Web Hosting
We are currently experiencing an issue affecting specific domain registrations. At this time, all new domain registrations, transfers and updates are temporarily unavailable. .co.za, .org.za and .net.za domain extensions are unaffected. Our external domain provider is actively investigating the root cause and working to restore full domain functionality as quickly as possible. Impacted: Domain administration, Orders
We are currently experiencing intermittent issues with our Live Chat platform. Customers might experience delays or issues while trying to contact us on our Live Chat platform as well as not being able to receive responses on Live Chat. Please get in touch with us at [email protected] if you are unable to successfully connect with us on Live Chat. Impacted: Customer support
PayFast has implemented a fix on their side. New payments are being processed. We will continue to monitor this until resolution. Impacted: Payments
We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated. Impacted: Web Hosting
The impact of the DDoS attack has been resolved by our networking team, and international connectivity to websites on the server has been restored Impacted: Web Hosting
The impact of the DDoS attack has been resolved by our networking team, and connectivity to hosting tools in the xneelo Control Panel and konsoleH is fully restored. We are continuing to monitor network traffic closely to ensure ongoing stability. Impacted: konsoleH, xneelo Control Panel
Attending: Product team Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue. Symptoms: Fresh/Live Chat will be inaccessible.
Email services have now stabilised and are operating normally. We will continue to monitor performance closely. We are removing the email status feedback tool now that the email service has stabilised. If you continue to experience any difficulty sending or receiving email, please [contact our Support team] (https://xneelo.co.za/contact-us) so that we can investigate and assist you. Customers on servers affected by this incident will receive an incident report detailing what happened, the actions taken to restore reliable email service and steps we’re taking in response to this incident. We’ll email the report to affected customers as soon as it’s available.
This incident is now resolved following continued monitoring. Email service is confirmed to be functioning normally. Customers affected by this incident can expect a detailed incident report tomorrow, Friday, 11 September. Impacted: Managed Hosting - Email
Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again.
We are aware of intermittent connectivity issues affecting hosting tools in the xneelo Control Panel. Our Engineers are investigating the issue.
The fix applied by our engineers has resolved this issue.
Website and emails hosted on this server will experience intermittent connectivity or downtime. Our engineers are investigating the matter.
We are experiencing degraded access into the customer cloud dashboard. There are intermitted failures when attempting Single Sign On. This is affecting a handful of customers. This is currently being investigated.
We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
Testing shows the OTP functionality via SMS has been restored, We are continuing to monitor the situation
We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
Our engineers have identified the root cause of the issue and have released a patch. All upgrades and new hosting orders are operating as expected.
We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
Actions to prevent the DDoS impacting www22.jnb1.host-h.net have been taken. Our monitoring has confirmed that the attack has subsided, and the incident is considered resolved.
We are pleased to report that website and email services are up and running.
We are aware that our telephone lines are currently unavailable for inbound and outbound calls. Our system engineers are actively working on this. Please use Live Chat to contact us for live support here: https://xneelo.co.za/contact-us/ Alternatively, you are welcome to contact us via email at [email protected]
Our engineers have resolved the incident by restoring services. All systems are now operating normally, and we are continuing to monitor the environment to ensure stability.
Cloudbric has confirmed that the errors experienced have been resolved on their end and no further blocks should occur We apologise for the inconvenience caused.