Xero incident

Global: Xero - some customers may be experiencing issues in Xero

Xero experienced a minor incident on July 10, 2026 affecting Xero Platform and Settings, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started: Jul 10, 2026, 09:24 PM UTC
Resolved: Jul 10, 2026, 10:44 PM UTC
Duration: 1h 20m
Detected by Pingoru: Jul 10, 2026, 09:24 PM UTC

Affected components

Xero Platform and Settings

Update timeline

identified Jul 10, 2026, 09:24 PM UTC

We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.
monitoring Jul 10, 2026, 10:21 PM UTC

Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.
resolved Jul 10, 2026, 10:44 PM UTC

Our team has resolved the issue impacting our customers experiencing errors in Xero. Our technical team identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.