Xero incident

Global: Payroll - some customers may be experiencing errors when accessing Payroll

Minor Resolved View vendor source →

Xero experienced a minor incident on July 10, 2026 affecting AU Payroll and NZ Payroll and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 06:16 PM UTC
Resolved
Jul 10, 2026, 08:19 PM UTC
Duration
2h 2m
Detected by Pingoru
Jul 10, 2026, 06:16 PM UTC

Affected components

AU PayrollNZ PayrollUK PayrollXero Me

Update timeline

  1. investigating Jul 10, 2026, 06:16 PM UTC

    We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.

  2. monitoring Jul 10, 2026, 07:57 PM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Jul 10, 2026, 08:19 PM UTC

    Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused.