Xero incident

AU: Auto Super - Some customers are not receiving auto super approval codes via SMS

Minor Resolved View vendor source →

Xero experienced a minor incident on June 25, 2026 affecting AU Payroll, lasting 8h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 03:28 PM UTC
Resolved
Jun 25, 2026, 11:33 PM UTC
Duration
8h 4m
Detected by Pingoru
Jun 25, 2026, 03:28 PM UTC

Affected components

AU Payroll

Update timeline

  1. identified Jun 25, 2026, 07:27 AM UTC

    We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.

  2. monitoring Jun 25, 2026, 08:24 PM UTC

    Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.

  3. resolved Jun 25, 2026, 11:33 PM UTC

    Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.