Xero incident
AU: Auto Super - Some customers are not receiving auto super approval codes via SMS
Resolved after 16 hours 5 minutes, affecting AU Payroll, on June 25, 2026.
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- identified Jun 25, 2026, 07:27 AM UTC
We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.
- monitoring Jun 25, 2026, 08:24 PM UTC
Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.
- resolved Jun 25, 2026, 11:33 PM UTC
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.
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