Xero incident
Australia: Payroll - some customers may be unable to access Payroll Settings or Superannuation in Xero
Xero experienced a minor incident on June 1, 2026 affecting AU Payroll, lasting 22h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 05:15 AM UTC
We are aware Australian customers trying to access Payroll pages, including Superannuation or Settings pages, are experiencing loading slowness and eventual errors. Our team is investigating this with urgency.
- investigating Jun 01, 2026, 08:43 AM UTC
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
- investigating Jun 01, 2026, 10:06 AM UTC
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
- resolved Jun 02, 2026, 03:31 AM UTC
We have resolved an issue affecting the Payroll Superannuation and Settings page, where customers were experiencing page loading failures and errors. The issue was caused by a network fault within our Payroll environment. Our technical team has remediated the fault and restored full service. We apologise for the inconvenience caused.