Xero incident

Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.

Minor Resolved View vendor source →

Xero experienced a minor incident on May 22, 2026 affecting Workpapers, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 04:08 AM UTC
Resolved
May 22, 2026, 04:45 AM UTC
Duration
37m
Detected by Pingoru
May 22, 2026, 04:08 AM UTC

Affected components

Workpapers

Update timeline

  1. investigating May 22, 2026, 04:08 AM UTC

    We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.

  2. monitoring May 22, 2026, 04:25 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved May 22, 2026, 04:45 AM UTC

    Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback restored service.