Xero incident

Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero

Minor Resolved View vendor source →

Xero experienced a minor incident on May 20, 2026 affecting Xero Practice Manager (XPM), lasting 7m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 01:46 AM UTC
Resolved
May 20, 2026, 01:54 AM UTC
Duration
7m
Detected by Pingoru
May 20, 2026, 01:46 AM UTC

Affected components

Xero Practice Manager (XPM)

Update timeline

  1. investigating May 20, 2026, 01:46 AM UTC

    We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.

  2. monitoring May 20, 2026, 01:49 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved May 20, 2026, 01:54 AM UTC

    Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary