Xero incident

Global: Xero - some customers would be experiencing errors when logging in.

Minor Resolved View vendor source →

Xero experienced a minor incident on May 20, 2026 affecting Xero Platform and Settings, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 12:22 AM UTC
Resolved
May 20, 2026, 12:49 AM UTC
Duration
26m
Detected by Pingoru
May 20, 2026, 12:22 AM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. monitoring May 20, 2026, 12:22 AM UTC

    We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.

  2. resolved May 20, 2026, 12:49 AM UTC

    Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity with one of our external providers and has restored service.