Xero incident

Global: Xero- some customers may be experiencing issues in Xero

Major Resolved View vendor source →

Xero experienced a major incident on May 6, 2026 affecting Xero Platform and Settings, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 03:54 AM UTC
Resolved
May 06, 2026, 04:25 AM UTC
Duration
31m
Detected by Pingoru
May 06, 2026, 03:54 AM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. investigating May 06, 2026, 03:54 AM UTC

    We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.

  2. identified May 06, 2026, 03:56 AM UTC

    We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.

  3. resolved May 06, 2026, 04:25 AM UTC

    Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.