Xero Developer Platform Outage History

Xero Developer Platform had 7 outages in the last 2 years totaling 192h 7m of downtime — averaging 0.3 incidents per month.

There were 7 Xero Developer Platform outages since June 2, 2025 totaling 192h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.developer.xero.com

Minor May 10, 2026

Global: API - some customers may be experiencing an issue using the API due to a current issue with Xero.

Detected by Pingoru: May 10, 2026, 11:57 PM UTC
Resolved: May 18, 2026, 03:40 AM UTC
Duration: 7d 3h

Affected: Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Timeline · 6 updates

investigating May 10, 2026, 11:57 PM UTC

We are aware our API customers trying to integrate or use the Xero API are experiencing issues. Our team is investigating this with urgency.
investigating May 11, 2026, 12:07 AM UTC

We're seeing recovery of our systems, and are continuing to investigate this issue.
monitoring May 11, 2026, 12:36 AM UTC

Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. We apologise for any inconvenience this has caused and appreciate your patience during this time.
monitoring May 11, 2026, 03:23 AM UTC

We are continuing to monitor for any further issues.
monitoring May 15, 2026, 01:21 AM UTC

We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally. We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.
resolved May 18, 2026, 03:40 AM UTC

Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected. We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve.

Read the full incident report →

Major October 20, 2025

Global: Some customers are experiencing errors and slowness when accessing the API

Detected by Pingoru: Oct 20, 2025, 08:56 PM UTC
Resolved: Oct 21, 2025, 08:50 AM UTC
Duration: 11h 53m

Affected: Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Timeline · 4 updates

investigating Oct 20, 2025, 08:56 PM UTC

Some customers continue to experience slowness and issues when accessing the API with Xero due to an global issue with Amazon Web Services (AWS). AWS is a Xero third-party provider, and are working to rectify with urgency. Some customers can successfully login to Xero and we are monitoring. We thank customers for their patience.
investigating Oct 20, 2025, 08:57 PM UTC

We are continuing to work on resolving the impacts of the AWS issue, and some customers are successfully connecting with Xero APIs. We are monitoring the results. Customers may still experience general slowness and errors. We appreciate your ongoing patience during this time. Status Last Reviewed: 2:44 UTC
monitoring Oct 21, 2025, 05:10 AM UTC

Our technical teams have observed a return of normal services and we're monitoring for any remaining impact. We'll continue to monitor this issue for our customers, and want to thank you for your patience during this time. Status Last Reviewed: 5:09 UTC
resolved Oct 21, 2025, 08:50 AM UTC

Status Last Reviewed: 8:48 UTC

Read the full incident report →

Notice October 20, 2025

Global: We are aware of an issue preventing some connections to Xero’s Public APIs

Detected by Pingoru: Oct 20, 2025, 08:57 AM UTC
Resolved: Oct 20, 2025, 11:56 AM UTC
Duration: 2h 59m

Affected: Accounting APIDeveloper CentreFeedback ForumFiles APIPayroll APIApp CentreBankfeeds APIWebhooksXero HQ APIAssets APIXero Practice Manager API

Timeline · 3 updates

identified Oct 20, 2025, 08:57 AM UTC

We’re aware of an issue preventing some connections to Xero’s Public APIs. This is related to an issue with our third-party provider, Amazon Web Services (AWS), who are investigating with urgency. Status Last Reviewed: 9.38am UTC
monitoring Oct 20, 2025, 10:09 AM UTC

Some customers are now successfully connecting to Xero’s Public APIs. AWS has reported recovery across most of their impacted services. We thank customers for their patience. Status Last Reviewed: 11.36am UTC
resolved Oct 20, 2025, 11:56 AM UTC

Our team has resolved the issue impacting customers connecting to Xero’s Public APIs. This related to an issue affecting our third party supplier, Amazon Web Services (AWS). This issue has now been resolved. We thank customers for their patience during this time.

Read the full incident report →

Major August 15, 2025

Global: API - Users may not be receiving webhooks

Detected by Pingoru: Aug 15, 2025, 12:51 AM UTC
Resolved: Aug 15, 2025, 01:55 AM UTC
Duration: 1h 3m

Affected: Webhooks

Timeline · 5 updates

investigating Aug 15, 2025, 12:38 AM UTC

We are aware API users may not be receiving webhooks as expected. Our team is investigating this with urgency. Status Last Reviewed: 12:37am UTC.
investigating Aug 15, 2025, 12:51 AM UTC

We are continuing to investigate this issue.
identified Aug 15, 2025, 01:24 AM UTC

We have identified what is impacting API users may from receiving webhooks as expected. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:40am UTC
monitoring Aug 15, 2025, 01:47 AM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 1:46am UTC
resolved Aug 15, 2025, 01:55 AM UTC

Our team has resolved the issue impacting some customers trying to received webhooks via the Xero API. We apologise for any inconvenience this has caused. This was due to a certificate issue, and we've restored service.

Read the full incident report →

Minor July 31, 2025

Global: Authorising app connections

Detected by Pingoru: Jul 31, 2025, 01:17 PM UTC
Resolved: Jul 31, 2025, 03:49 PM UTC
Duration: 2h 31m

Affected: Accounting API

Timeline · 2 updates

investigating Jul 31, 2025, 01:17 PM UTC

We are currently investigating an issue with the AuthEventId that is returned when using the Connections endpoint. Apps may encounter issues when a user attempts to authorise an app connection.
resolved Jul 31, 2025, 03:49 PM UTC

Our team has resolved the issue impacting a user attempts to authorise an app connection. This was caused by a recent release and has now been rolled back by our product team. Any users that were unable to connect prior to the resolution should now be able to connect. If they are still experiencing issues we would ask you to advise them to: Navigate to the Settings > Connected apps screen within Xero Locate your app Click the disconnect button They should then re-attempt the connection process from within your interface. We apologise for any inconvenience caused.

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Minor July 7, 2025

Global: API Webhooks - API users not receiving webhooks

Detected by Pingoru: Jul 07, 2025, 11:33 PM UTC
Resolved: Jul 08, 2025, 12:19 AM UTC
Duration: 46m

Affected: Webhooks

Timeline · 3 updates

identified Jul 07, 2025, 11:33 PM UTC

We have identified what is preventing global API users trying to receive webhooks. We understand that as a result you will not receive notifications of updates. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 11:32pm UTC
monitoring Jul 07, 2025, 11:38 PM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:38pm UTC
resolved Jul 08, 2025, 12:19 AM UTC

Our team has resolved the issue impacting global API users trying to retrieve webhooks. We apologise for any inconvenience this has caused. This was caused by network instability and we've since restored service

Read the full incident report →

Minor June 2, 2025

Global: Webhook delivery issues

Detected by Pingoru: Jun 02, 2025, 01:10 PM UTC
Resolved: Jun 02, 2025, 02:20 PM UTC
Duration: 1h 9m

Affected: Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Timeline · 2 updates

investigating Jun 02, 2025, 01:10 PM UTC

We are aware that some customers might be getting delayed or doubled Webhook deliveries. We are investigating this with urgency.
resolved Jun 02, 2025, 02:20 PM UTC

Our team has resolved the issue causing some customers to have delayed or doubled Webhook deliveries. We apologise for any inconvenience caused.

Read the full incident report →