Xactus experienced a minor incident on July 18, 2025 affecting Experian, lasting 16h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Experian
Update timeline
- investigating Jul 18, 2025, 08:41 PM UTC
We've received reports that Experian Refresh requests are failing and giving a subcode error. Xactus staff has engaged Experian support for assistance.
- investigating Jul 19, 2025, 01:05 AM UTC
We remain engaged with Experian support to investigate and resolve the cause of this incident.
- investigating Jul 19, 2025, 04:43 AM UTC
We remain engaged with Experian support to investigate and resolve the cause of this incident. Another update will be provided tomorrow by 11:00 AM EDT
- resolved Jul 19, 2025, 01:27 PM UTC
Experian was able to reactivate the affected subcode to resolve the issue.