Xactus incident

Loan Product Advisor Errors

Major Resolved View vendor source →

Xactus experienced a major incident on July 22, 2025 affecting Sharper Lending, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 05:44 PM UTC
Resolved
Jul 22, 2025, 07:43 PM UTC
Duration
1h 58m
Detected by Pingoru
Jul 22, 2025, 05:44 PM UTC

Affected components

Sharper Lending

Update timeline

  1. monitoring Jul 22, 2025, 05:44 PM UTC

    Some clients have reported seeing errors and delays when using LPA. We are working with Sharper Lending to investigate the problem. A service restart has been executed, and we are monitoring the results.

  2. resolved Jul 22, 2025, 07:43 PM UTC

    This incident has been resolved.