Xactus incident

TransUnion Timeouts

Minor Resolved View vendor source →

Xactus experienced a minor incident on August 1, 2025 affecting TransUnion, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 01:59 PM UTC
Resolved
Aug 01, 2025, 03:04 PM UTC
Duration
1h 5m
Detected by Pingoru
Aug 01, 2025, 01:59 PM UTC

Affected components

TransUnion

Update timeline

  1. investigating Aug 01, 2025, 01:59 PM UTC

    We are experiencing a small amount of requests to TransUnion fail due to timeouts. Retries are all successful. We are investigating this with TransUnion.

  2. monitoring Aug 01, 2025, 02:39 PM UTC

    The issue appears to have normalized. We are continuing to monitor TransUnion.

  3. resolved Aug 01, 2025, 03:04 PM UTC

    This incident has been resolved.