Xactus incident

Xactusphere Database Issue

Minor Resolved View vendor source →

Xactus experienced a minor incident on August 8, 2025 affecting FraudX, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 03:32 PM UTC
Resolved
Aug 08, 2025, 06:20 PM UTC
Duration
2h 48m
Detected by Pingoru
Aug 08, 2025, 03:32 PM UTC

Affected components

FraudX

Update timeline

  1. investigating Aug 08, 2025, 03:32 PM UTC

    We are investigating an issue causing errors with FRx and L&J

  2. identified Aug 08, 2025, 03:45 PM UTC

    We have identified a config issue in Xactusphere and are working to update it.

  3. monitoring Aug 08, 2025, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 08, 2025, 06:20 PM UTC

    This incident has been resolved.