Xactus incident

Increased Rate of TransUnion Pull Failures

Major Resolved View vendor source →

Xactus experienced a major incident on August 14, 2025 affecting Xactus360, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 08:47 PM UTC
Resolved
Aug 14, 2025, 10:27 PM UTC
Duration
1h 40m
Detected by Pingoru
Aug 14, 2025, 08:47 PM UTC

Affected components

Xactus360

Update timeline

  1. identified Aug 14, 2025, 08:47 PM UTC

    We have observed that some credit pulls from TransUnion are failing with error "Pull failed: ORA-00936: missing expression". A fix is being developed and will be deployed to production as soon as possible.

  2. monitoring Aug 14, 2025, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2025, 10:27 PM UTC

    This incident has been resolved.