Xactus incident

TransUnion Credit Request Errors

Minor Resolved View vendor source →

Xactus experienced a minor incident on December 18, 2025 affecting TransUnion, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 07:24 PM UTC
Resolved
Dec 18, 2025, 10:48 PM UTC
Duration
3h 23m
Detected by Pingoru
Dec 18, 2025, 07:24 PM UTC

Affected components

TransUnion

Update timeline

  1. investigating Dec 18, 2025, 07:24 PM UTC

    TransUnion is returning error responses to credit requests through Xactus. We are in contact with TransUnion to investigate.

  2. identified Dec 18, 2025, 08:14 PM UTC

    The issue has been identified and we are working to implement a fix.

  3. monitoring Dec 18, 2025, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2025, 10:48 PM UTC

    The incident is resolved and credit requests to TransUnion are functioning as intended. We are working to resubmit all failed reports from this incident.