WorkOS Outage History

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WorkOS had 42 outages in the last 2 years totaling 127h 18m of downtime — averaging 1.7 incidents per month.

There were 42 WorkOS outages since October 10, 2025 totaling 127h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.workos.com

Major September 18, 2026

Elevated API Errors

Detected by Pingoru
Sep 18, 2026, 10:49 PM UTC
Resolved
Sep 18, 2026, 11:29 PM UTC
Duration
39m
Timeline · 6 updates
  1. investigating Sep 18, 2026, 10:49 PM UTC

    We are investigating an issue with our API. We apologize for the inconvenience and will share an update once we have more information.

  2. investigating Sep 18, 2026, 11:01 PM UTC

    We're continuing to investigate this issue to identify the root cause. We'll share another update soon.

  3. identified Sep 18, 2026, 11:05 PM UTC

    We've identified the root cause, and we're seeing services are beginning to recover. We'll continue to monitor closely and share updates.

  4. monitoring Sep 18, 2026, 11:09 PM UTC

    Our initial remediations are in place, and services have recovered. We're continuing to monitor closely.

  5. resolved Sep 18, 2026, 11:29 PM UTC

    Our remediations continue to be effective, and services continue to be recovered. We will continue further investigation and additional preventative measures.

  6. postmortem Sep 19, 2026, 01:19 AM UTC

    On September 18, between 22:40–23:03 UTC, WorkOS experienced a partial outage affecting authentication and other API requests. A failover of the cache used for feature flag evaluation left app connections stalled, and requests waiting on flag checks held database connections open, causing queues to build and other requests to fail. Many of you experienced failures, including failed sign-ins and long delays. We're sorry for the disruption this caused. We're taking this event seriously and have already fixed the root cause, with work underway on additional layers of protection. We will publish a full RCA next week explaining in detail what failed, why recovery was not automatic \(should have been ~seconds\), and what we're changing to prevent this issue from happening again.

Read the full incident report →

Major September 14, 2026

Elevated Admin Portal Errors

Detected by Pingoru
Sep 14, 2026, 07:08 PM UTC
Resolved
Sep 14, 2026, 08:00 PM UTC
Duration
51m
Affected: Admin Portal
Timeline · 3 updates
  1. investigating Sep 14, 2026, 07:08 PM UTC

    We are investigating an issue loading Admin Portal links for customers without custom domains. We will share more information as soon as it's available.

  2. monitoring Sep 14, 2026, 07:16 PM UTC

    We've fixed an issue affecting Admin Portal links for customers without custom domains and are monitoring.

  3. resolved Sep 14, 2026, 08:00 PM UTC

    We've resolved an issue loading Admin Portal links for customers without custom domains. If you're still experiencing issues please contact support.

Read the full incident report →

Major September 2, 2026

Static asset delivery failures

Detected by Pingoru
Sep 02, 2026, 04:39 PM UTC
Resolved
Sep 02, 2026, 07:06 PM UTC
Duration
2h 26m
Affected: AuthKit
Timeline · 3 updates
  1. identified Sep 02, 2026, 04:39 PM UTC

    We have identified increased failures delivering static assets to end users with strict network allowlists. A fix is in progress.

  2. monitoring Sep 02, 2026, 06:33 PM UTC

    We have mitigated the issue and are continuing to monitor.

  3. resolved Sep 02, 2026, 07:06 PM UTC

    Static assets delivery rates have recovered.

Read the full incident report →

Minor August 31, 2026

Degraded outbound email delivery

Detected by Pingoru
Aug 31, 2026, 02:10 PM UTC
Resolved
Aug 31, 2026, 02:45 PM UTC
Duration
34m
Affected: AuthKit
Timeline · 2 updates
  1. investigating Aug 31, 2026, 02:10 PM UTC

    We are investigating an issue with successful delivery of emails.

  2. resolved Aug 31, 2026, 02:45 PM UTC

    This degradation in delivery was limited to upstream testing infrastructure which has since recovered. This was no external impact.

Read the full incident report →

Notice August 27, 2026

Degraded Vault pages in Dashboard

Detected by Pingoru
Aug 27, 2026, 01:48 PM UTC
Resolved
Aug 27, 2026, 02:04 PM UTC
Duration
15m
Affected: Dashboard
Timeline · 2 updates
  1. monitoring Aug 27, 2026, 01:48 PM UTC

    Vault pages in the Dashboard started showing increased errors and timeouts starting Aug 26 at 18:00 UTC. We have addressed the issue and are monitoring.

  2. resolved Aug 27, 2026, 02:04 PM UTC

    The mitigation is in place and errors rates have returned to normal. We will continue to monitor.

Read the full incident report →

Major August 25, 2026

Dashboard sign-in errors

Detected by Pingoru
Aug 25, 2026, 05:35 PM UTC
Resolved
Aug 25, 2026, 06:41 PM UTC
Duration
1h 5m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Aug 25, 2026, 05:35 PM UTC

    We are investigating errors affecting sign-in to the WorkOS Dashboard. Users may be unable to authenticate while attempting to access the Dashboard. We will share an update as soon as possible

  2. identified Aug 25, 2026, 05:41 PM UTC

    We have applied a fix and are monitoring the system to verify that Dashboard sign-in is recovering.

  3. monitoring Aug 25, 2026, 05:54 PM UTC

    We have confirmed our fix resolved the elevated errors affecting sign-in to the WorkOS Dashboard and are continuing to monitor.

  4. resolved Aug 25, 2026, 06:41 PM UTC

    This incident is resolved.

Read the full incident report →

Notice August 19, 2026

Elevated errors on AuthKit authentication endpoints

Detected by Pingoru
Aug 19, 2026, 06:14 PM UTC
Resolved
Aug 19, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 19, 2026, 06:14 PM UTC

    On August 18 from 23:59 to 00:03 UTC (August 19), a subset of API requests (primarily AuthKit authentication endpoints) returned HTTP 500 errors. Automatic maintenance of a large, seldom-used internal index caused brief write-ahead-log contention on a primary database that exhausted connection capacity; service recovered automatically within four minutes. We identified the root cause and removed the index from production at 03:53 UTC on August 19 to prevent recurrence.

Read the full incident report →

Minor August 15, 2026

Delayed Email Deliverability

Detected by Pingoru
Aug 15, 2026, 01:35 AM UTC
Resolved
Aug 16, 2026, 10:04 PM UTC
Duration
1d 20h
Affected: AuthKit
Timeline · 5 updates
  1. investigating Aug 15, 2026, 12:24 AM UTC

    We are seeing deliverability issues with emails sent to Microsoft / Outlook recipients.

  2. identified Aug 15, 2026, 01:35 AM UTC

    We continue to experience deliverability delays to a subset of users with email addresses hosted by Microsoft / Office 365. We are working with our email providers to mitigate the issues, we will provide updates as they become available. Customers using their own custom email providers are not affected.

  3. monitoring Aug 15, 2026, 03:32 AM UTC

    We are observing improvements in deliverability to Microsoft email addresses, in line with the resolution of an incident with our upstream email service provider. We will continue to monitor.

  4. identified Aug 15, 2026, 04:21 PM UTC

    We continue to see email deliverability issues to a subset of Microsoft 365 tenant domains. This does not affect consumer domains such as outlook.com, hotmail.com, live.com or msn.com. We will provide updates as they become available.

  5. resolved Aug 16, 2026, 10:04 PM UTC

    Microsoft's Outlook team has confirmed that mitigations have been implemented. We've verified that email delivery to Microsoft 365 domains is operating normally again. This incident has been resolved.

Read the full incident report →

Minor August 11, 2026

Intermittent Dashboard sign-in errors

Detected by Pingoru
Aug 11, 2026, 06:02 PM UTC
Resolved
Aug 11, 2026, 07:24 PM UTC
Duration
1h 22m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Aug 11, 2026, 06:02 PM UTC

    We are investigating intermittent sign-in failures on the WorkOS Dashboard. We will share an update as soon as possible.

  2. resolved Aug 11, 2026, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2026

Webhook Telemetry Issue

Detected by Pingoru
Aug 05, 2026, 06:04 PM UTC
Resolved
Aug 05, 2026, 06:28 PM UTC
Duration
24m
Timeline · 2 updates
  1. investigating Aug 05, 2026, 06:04 PM UTC

    We are investigating an issue with our webhooks. We apologize for the inconvenience and will share an update once we have more information.

  2. resolved Aug 05, 2026, 06:28 PM UTC

    This was an issue with our internal telemetry - there is no customer impact. Sorry for the false alarm.

Read the full incident report →

Major July 31, 2026

Elevated Authkit SSO Errors

Detected by Pingoru
Jul 31, 2026, 04:12 PM UTC
Resolved
Jul 31, 2026, 06:06 PM UTC
Duration
1h 53m
Affected: SSOAuthKit
Timeline · 7 updates
  1. investigating Jul 31, 2026, 04:01 PM UTC

    We're investigating an increase in Single Sign-On errors. We will share an update as soon as possible.

  2. investigating Jul 31, 2026, 04:12 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. investigating Jul 31, 2026, 04:16 PM UTC

    We have identifed an issue causing a small subset of SSO customers to experience errors during sign-on. A fix is being prepared.

  4. investigating Jul 31, 2026, 04:34 PM UTC

    The issue only affects a small set of customers using Authkit SSO. The standalone SSO API remains unaffected, we have corrected that here on the status page

  5. investigating Jul 31, 2026, 05:00 PM UTC

    We have identified the issue and are deploying a fix. AuthKit SSO sign-on remains partially degraded for a small subset of customers; standalone SSO continues to be unaffected. We'll share another update once the fix has fully rolled out.

  6. monitoring Jul 31, 2026, 05:10 PM UTC

    The fix has deployed, we are monitoring systems to verify the impact is fully mitigated

  7. resolved Jul 31, 2026, 06:06 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor July 27, 2026

Webhook Delivery Delays

Detected by Pingoru
Jul 27, 2026, 07:09 PM UTC
Resolved
Jul 27, 2026, 09:12 PM UTC
Duration
2h 3m
Timeline · 6 updates
  1. investigating Jul 27, 2026, 07:09 PM UTC

    We're investigating delays in webhook delivery. We will share an update as soon as possible.

  2. identified Jul 27, 2026, 07:36 PM UTC

    We have identified the cause of the delays in webhook delivery and are rolling out a fix to reduce processing latency.

  3. identified Jul 27, 2026, 08:34 PM UTC

    We have rolled out a fix and are seeing improvements to webhook delivery times. We will provide another update soon.

  4. monitoring Jul 27, 2026, 08:54 PM UTC

    We have confirmed that webhook delivery times are back to normal levels. We are continuing to monitor.

  5. monitoring Jul 27, 2026, 09:11 PM UTC

    This has been resolved.

  6. resolved Jul 27, 2026, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 27, 2026

Continued email delivery errors

Detected by Pingoru
Jul 27, 2026, 02:10 PM UTC
Resolved
Jul 27, 2026, 05:37 PM UTC
Duration
3h 27m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Jul 27, 2026, 02:10 PM UTC

    We are investigating reports that email delivery statuses in Dashboard are not being updated.

  2. investigating Jul 27, 2026, 02:33 PM UTC

    We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.

  3. monitoring Jul 27, 2026, 03:36 PM UTC

    We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.

  4. resolved Jul 27, 2026, 05:37 PM UTC

    Email delivery is operating normally.

Read the full incident report →

Major July 27, 2026

Elevated errors during email delivery

Detected by Pingoru
Jul 27, 2026, 10:05 AM UTC
Resolved
Jul 27, 2026, 01:04 PM UTC
Duration
2h 58m
Timeline · 5 updates
  1. investigating Jul 27, 2026, 10:05 AM UTC

    We are investigating elevated errors during delivery of emails.

  2. monitoring Jul 27, 2026, 11:03 AM UTC

    We have implemented a mitigation and are continuing to monitor.

  3. investigating Jul 27, 2026, 11:20 AM UTC

    Our mitigation did not fully resolve the issue. We are continuing to investigate.

  4. monitoring Jul 27, 2026, 12:11 PM UTC

    We have applied a refined mitigation and are continuing to monitor delivery rates.

  5. resolved Jul 27, 2026, 01:04 PM UTC

    Delivery rates have recovered.

Read the full incident report →

Minor July 22, 2026

Email Delivery Delays

Detected by Pingoru
Jul 22, 2026, 01:35 AM UTC
Resolved
Jul 22, 2026, 02:51 AM UTC
Duration
1h 15m
Timeline · 4 updates
  1. investigating Jul 22, 2026, 01:35 AM UTC

    We're investigating possible email delivery delays.

  2. identified Jul 22, 2026, 02:16 AM UTC

    We've identified the issue and are implementing remediations.

  3. monitoring Jul 22, 2026, 02:19 AM UTC

    We've remediated the issue and are seeing email delivery recover.

  4. resolved Jul 22, 2026, 02:51 AM UTC

    This has been resolved.

Read the full incident report →

Major July 21, 2026

AuthKit SSO failures

Detected by Pingoru
Jul 21, 2026, 09:21 PM UTC
Resolved
Jul 21, 2026, 09:54 PM UTC
Duration
32m
Timeline · 2 updates
  1. investigating Jul 21, 2026, 09:44 PM UTC

    We are investigating SSO failures for AuthKit customers.

  2. resolved Jul 21, 2026, 09:54 PM UTC

    We identified and fixed the issue. AuthKit SSO has fully recovered.

Read the full incident report →

Minor July 21, 2026

Elevated Webhook Latency

Detected by Pingoru
Jul 21, 2026, 06:58 PM UTC
Resolved
Jul 21, 2026, 07:49 PM UTC
Duration
51m
Timeline · 4 updates
  1. investigating Jul 21, 2026, 06:58 PM UTC

    We're investigating webhook delivery delays. We apologize for the inconvenience and will share an update once we have more information.

  2. identified Jul 21, 2026, 07:09 PM UTC

    We've identified the source of the latency and have implemented a fix.

  3. monitoring Jul 21, 2026, 07:37 PM UTC

    We're seeing a return to normal webhook latency and are continuing to monitor.

  4. resolved Jul 21, 2026, 07:49 PM UTC

    Webhook latency is back to normal levels. We have identified that this latency only affected a very small subset of customers.

Read the full incident report →

Major July 16, 2026

Email delivery delays

Detected by Pingoru
Jul 16, 2026, 12:06 PM UTC
Resolved
Jul 16, 2026, 12:21 PM UTC
Duration
15m
Affected: DashboardAuthKit
Timeline · 3 updates
  1. investigating Jul 16, 2026, 12:06 PM UTC

    We're seeing delays in email delivery. Our team is investigating. We will share an update as soon as possible.

  2. identified Jul 16, 2026, 12:18 PM UTC

    We've identified the issue causing email delays. We are working to mitigate the issue.

  3. resolved Jul 16, 2026, 12:21 PM UTC

    We've resolved the issue with email delivery delays.

Read the full incident report →

Major July 16, 2026

Elevated Platform Errors

Detected by Pingoru
Jul 16, 2026, 08:26 AM UTC
Resolved
Jul 16, 2026, 10:44 AM UTC
Duration
2h 17m
Affected: DashboardSSOAdmin PortalDirectory SyncAudit LogsAuthKit
Timeline · 7 updates
  1. investigating Jul 16, 2026, 08:26 AM UTC

    We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.

  2. investigating Jul 16, 2026, 09:25 AM UTC

    We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.

  3. investigating Jul 16, 2026, 09:58 AM UTC

    We continue to investigate elevated error rates across our platform.

  4. identified Jul 16, 2026, 10:11 AM UTC

    We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.

  5. monitoring Jul 16, 2026, 10:30 AM UTC

    We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.

  6. resolved Jul 16, 2026, 10:44 AM UTC

    This incident is resolved.

  7. postmortem Jul 17, 2026, 11:51 PM UTC

    We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.

Read the full incident report →

Notice July 10, 2026

Elevated error rates for standalone MFA requests

Detected by Pingoru
Jul 10, 2026, 07:26 PM UTC
Resolved
Jul 10, 2026, 08:36 PM UTC
Duration
1h 10m
Timeline · 2 updates
  1. monitoring Jul 10, 2026, 07:26 PM UTC

    Beginning at at 16:00 UTC, users of our standalone MFA API experienced intermittent elevated error rates for approximately 2 hours. MFA through AuthKit was not affected. This issue has been resolved, and we are continuing to monitor.

  2. resolved Jul 10, 2026, 08:36 PM UTC

    We have restored full service to the standalone MFA API endpoints.

Read the full incident report →

Notice June 9, 2026

SSO Request Latency

Detected by Pingoru
Jun 09, 2026, 09:00 AM UTC
Resolved
Jun 09, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 09, 2026, 03:16 PM UTC

    From 8:58 to 10:02 UTC SSO endpoints experienced increased latency and intermittent timeouts. We have resolved the issue and are monitoring.

Read the full incident report →

Minor May 29, 2026

Elevated Events API Errors

Detected by Pingoru
May 29, 2026, 02:30 AM UTC
Resolved
May 29, 2026, 02:46 AM UTC
Duration
15m
Affected: Directory Sync
Timeline · 2 updates
  1. identified May 29, 2026, 02:30 AM UTC

    We have identified the cause of the elevated errors affecting the GET /events API and are working on a resolution. We’ll share another update soon.

  2. resolved May 29, 2026, 02:46 AM UTC

    The issue affecting the Events API GET /events endpoint has been resolved. The fix has been deployed, and affected requests are now processing normally.

Read the full incident report →

Notice May 22, 2026

Dashboard and Docs unavailable

Detected by Pingoru
May 22, 2026, 06:29 PM UTC
Resolved
May 22, 2026, 06:58 PM UTC
Duration
28m
Affected: Dashboard
Timeline · 4 updates
  1. investigating May 22, 2026, 06:29 PM UTC

    We are investigating an issue with our Dashboard. We will share an update as soon as possible.

  2. investigating May 22, 2026, 06:32 PM UTC

    We're aware of a styling issue currently affecting the WorkOS Dashboard. CSS assets are failing to load, leaving the Dashboard in an unstyled and difficult-to-use state. Underlying APIs, authentication, and data are not impacted - this is limited to the Dashboard UI. We're investigating and will update shortly.

  3. monitoring May 22, 2026, 06:55 PM UTC

    A fix has been deployed for the issue affecting static asset loading on the WorkOS Dashboard, Admin Portal, Docs, and hosted result pages. We are continuing to monitor for full recovery.

  4. resolved May 22, 2026, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →