WorkOS incident

Radar SMS challenge failures for phone numbers in mainland China (+86)

Major Resolved View vendor source →

WorkOS experienced a major incident on October 15, 2026 affecting Dashboard and AuthKit, lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 05:17 PM UTC
Resolved
Oct 15, 2026, 09:51 PM UTC
Duration
4h 34m
Detected by Pingoru
Oct 15, 2026, 05:17 PM UTC

Affected components

DashboardAuthKit

Update timeline

  1. investigating Oct 15, 2026, 05:17 PM UTC

    We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland China (+86). Affected users may not receive verification codes or may encounter an error when requesting one, preventing them from completing verification. We will provide an update as more information becomes available.

  2. monitoring Oct 15, 2026, 05:55 PM UTC

    We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor.

  3. resolved Oct 15, 2026, 09:51 PM UTC

    We've resolved the issue with Radar SMS challenge verifications to China.