Resolved after 5 hours 30 minutes, affecting Agentic Runtime, on June 17, 2026.
After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Affected components
Update timeline
- investigating Jun 17, 2026, 12:14 PM UTC
We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.
- identified Jun 17, 2026, 01:39 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Jun 17, 2026, 03:36 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jun 17, 2026, 05:44 PM UTC
After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
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