Resolved after 4 days 14 hours, on October 29, 2026.
Between approximately 03:30 AM UTC on October 29, 2026 and 05:45 PM UTC on November 2, 2026, some knowledge base search requests failed intermittently. Genie knowledge searches and knowledge base sync recipes may have timed out or returned errors during this period. The issue has been resolved. Customers who were affected may retry their queries or repeat failed jobs as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
Update timeline
- resolved Oct 29, 2026, 03:30 AM UTC
Between approximately 03:30 AM UTC on October 29, 2026 and 05:45 PM UTC on November 2, 2026, some knowledge base search requests failed intermittently. Genie knowledge searches and knowledge base sync recipes may have timed out or returned errors during this period. The issue has been resolved. Customers who were affected may retry their queries or repeat failed jobs as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
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