Resolved after 11 minutes, affecting Agentic Runtime, on June 16, 2026.
After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Affected components
Update timeline
- investigating Jun 16, 2026, 04:23 PM UTC
We are currently investigating an issue affecting Workato Genies, where genies are unable to respond to user queries. We will share additional information as soon as it is available.
- monitoring Jun 16, 2026, 04:26 PM UTC
Workato Genies should now be responding to user queries normally. We are continuing to monitor the platform as it recovers.
- resolved Jun 16, 2026, 04:34 PM UTC
After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
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