Possible performance issues due to server spike

Update timeline

1. identified Oct 21, 2026, 04:44 PM UTC

   Hello Partners, Engineering has identified an issue with high load on one of the backend servers that was affected by the upgrade. At this time we have not received any reports of any issues. However, you may experience issues with the Atlas Portal and Call Center Console. Yesterday, engineering identified and addressed a performance issue related to the recent platform update that impacted some real-time web features. Several fixes and capacity improvements have been implemented.

2. identified Oct 21, 2026, 05:30 PM UTC

   Hello Partners, Our engineers are isolating the root cause and working on corrective actions to control the server spike. The Executive team is engaged and reviewing the matter. We will have another update within the hour. Regards, WLC Management

3. identified Oct 21, 2026, 07:01 PM UTC

   Hello Partners, Engineering and development are still heavily involved with coordinated efforts to resolve this issue. We should have another update in the next couple of hours. Regards, WLC Management

4. identified Oct 21, 2026, 09:33 PM UTC

   Hello Partners, Engineering and development are still analyzing the logs trying to identify the source of what is causing the issue. We believe the portal issues have stabilized while we're reaching the end of the normal peak hours. We don't expect any further updates until tomorrow morning as they work through the night. Thank you for your patience. Regards, WLC Management

5. identified Oct 22, 2026, 12:42 AM UTC

   Hello Partners, Engineering and development implemented some changes to the backend for load balancing and reduce the number of simultaneous connections that were occurring. Restarts have been done on each of the nodes for the changes. There was no impact to service during this time. These steps have been taken to help reduce the load during peak hours. We will monitor overnight and tomorrow to see how things perform. Further updates will be provided tomorrow morning. Regards, WLC Management

6. identified Oct 22, 2026, 08:16 PM UTC

   Hello Partners, So far, we have not experienced any instability in the network, but engineering is still working on improvements. Engineering is currently working on testing a service pack that will be deployed that should handle call events more efficiently. This is currently being installed and verified in our staging environment. The goal is to deploy this to our GRR node and see how it performs. We'll have another update once they've completed the update. Regards, WLC Management

7. identified Oct 22, 2026, 09:50 PM UTC

   Hello Partners, We have successfully deployed a patch to our PHL node and plan to roll out to the remaining nodes overnight. We will continue to monitor the network and will have another update tomorrow morning. Regards, WLC Management

8. monitoring Oct 23, 2026, 01:36 PM UTC

   Hello Partners, Last night engineering completed a service pack release to the backend nodes, which will improve load performance on the node. They are currently monitoring today to see how things perform. We're still looking into call stats in the Boomea client not showing Answered Calls. We will have another update this afternoon. Regards, WLC Management