DND on Device Routes to Not Answered When Using DND Softkey

Update timeline

1. identified Oct 21, 2026, 12:00 AM UTC

   Hello Partner, We have identified an issue with the device user's DND setting sending an incorrect cause code causing calls to follow the Not Answered setting rather than the DND setting. We have asked engineering to investigate the cause. Next update will be provided by 9AM tomorrow morning. Regards, WLC Management

2. identified Oct 21, 2026, 04:51 PM UTC

   Hello Partners, Our engineering team is still reviewing. Further call examples were provided so they can review and determine the root cause. We'll have another update this afternoon. Regards, WLC Management

3. identified Oct 21, 2026, 09:51 PM UTC

   Hello Partners, At this time there are no updates. Engineering and development have focused their efforts on the platform instability and hope to be able to look at the data we sent them later tonight or tomorrow morning. We will have another update tomorrow morning. Thank you for your patience. Regards, WLC Management

4. identified Oct 22, 2026, 12:05 PM UTC

   Hello Resellers, Engineering is still reviewing this. We are in the process of gathering some information to make a change in our staging environment for testing. Once we have verified this is working in our staging environment we will come up with the necessary steps to deploy to production. We'll have another update this afternoon. Regards, WLC Management

5. identified Oct 22, 2026, 08:31 PM UTC

   Hello Partners, We are still working with engineering on this. They have been focused on prioritizing the network performance to further stabilize the platform. We will continue to push for a resolution on this and will have another update tomorrow morning. Regards, WLC Management

6. identified Oct 23, 2026, 04:50 PM UTC

   Hello Partners, We have tested a potential solution to the DND/Busy routing issue in our staging environment. Further testing will be done on a production account before engineering and development can come up with the actions needed for roll out. We'll have another update by 4PM. Regards, WLC Management

7. identified Oct 23, 2026, 10:41 PM UTC

   Hello Partners, Engineering has developed a solution that is being rolled out tonight that will address a portion of the DND/busy routing situations. The remaining call flows that aren’t fixed by this patch will be fixed next week with another patch. We will provide another update Monday morning. Regards, WLC Management