Whatfix incident

Dashboard is unavailable

Whatfix experienced a major incident on March 20, 2026 affecting Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - End User Experience) and Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard) and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started: Mar 20, 2026, 03:05 PM UTC
Resolved: Mar 20, 2026, 03:43 PM UTC
Duration: 38m
Detected by Pingoru: Mar 20, 2026, 03:05 PM UTC

Affected components

Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - End User Experience)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Multi Format Outputs)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - End User Experience)

Update timeline

investigating Mar 20, 2026, 03:05 PM UTC

We are currently experiencing an outage affecting the dashboard. Our team is actively investigating the issue and working towards a resolution. We will provide updates as more information becomes available.
resolved Mar 20, 2026, 03:43 PM UTC

The issue has been identified and resolved, and services are now operating normally. We are implementing additional improvements to enhance system stability and prevent similar occurrences in the future.