Westpac New Zealand Outage History
Westpac New Zealand is up right nowPingoru has recorded 51 incidents for Westpac New Zealand: 11 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 12 of 720 (2%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 3 | 300 of 744 (40%) |
| September 2026 | 2 | 11 of 720 (1%) |
| October 2026 | 1 | 0 of 560 (0%) |
Incidents, newest first
Notice October 19, 2026 Westpac One Business payments delay –
Started Oct 19, 2026, 08:00 PM UTC· resolved Oct 19, 2026, 08:00 PM UTC
- resolved Oct 23, 2026, 02:57 AM UTC
Due to a technology issue, some payments made on Westpac One Business between 9am and 11am were delayed. We apologise for the inconvenience.
Major September 21, 2026 Westpac One Business unavailable 6h 12m Westpac One Business
Started Sep 21, 2026, 10:04 PM UTC· resolved Sep 22, 2026, 04:17 AM UTC
- identified Sep 21, 2026, 10:04 PM UTC
Westpac One Business is currently unavailable. Our tech teams are urgently investigating. We apologise for the inconvenience.
- resolved Sep 22, 2026, 04:17 AM UTC
This incident has been resolved.
Minor August 31, 2026 Westpac One intermittent service 36m Westpac One - (Browser), Westpac One - (Mobile App - iOS), Westpac One - (Mobile App - Android)
Started Aug 31, 2026, 10:34 PM UTC· resolved Aug 31, 2026, 11:10 PM UTC
- identified Aug 31, 2026, 10:34 PM UTC
Some customers are experiencing difficulties logging in to Westpac One digital banking. We apologise for the inconvenience and are looking into the issue with urgency.
- resolved Aug 31, 2026, 11:10 PM UTC
This incident has been resolved.
Minor August 21, 2026 Payments issues 10d 17h Payment Services
Started Aug 21, 2026, 04:59 AM UTC· resolved Aug 31, 2026, 10:29 PM UTC
- identified Aug 21, 2026, 04:59 AM UTC
Technical payment issues from earlier this week have been resolved. If you have any residual issues with your accounts please call us on 0800 400 600 for individual support. We apologise for any disruption this has caused.
- identified Aug 24, 2026, 12:50 AM UTC
Payments issues from last week have been resolved and balances are correct. If you have any residual issues with your accounts or timelines, please call us on 0800 400 600 for individual support. We apologise for any disruption this has caused.
- resolved Aug 31, 2026, 10:29 PM UTC
This incident has been resolved.
Major August 19, 2026 Westpac One unavailable 1d 17h Westpac One - (Browser), Westpac One - (Mobile App - iOS), Payment Services, Westpac One - (Mobile App - Android) and 2 more
Started Aug 19, 2026, 11:32 AM UTC· resolved Aug 21, 2026, 04:57 AM UTC
- investigating Aug 19, 2026, 11:32 AM UTC
Due to a technical issue, Westpac One digital banking is currently unavailable. Our tech teams are urgently investigating. We apologise for the inconvenience.
- identified Aug 19, 2026, 06:36 PM UTC
Westpac One digital banking is now working normally. However, we're working urgently to process some payments that were delayed overnight. Thank you for your patience while we resolve this.
- identified Aug 19, 2026, 08:31 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 19, 2026, 10:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 19, 2026, 10:10 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 20, 2026, 12:38 AM UTC
UPDATE 12.20PM: Access to Westpac One has been restored and the team continues to work through residual impacts from this morning’s outage including clearing held payments and working to rectify timelines. We sincerely apologise for the disruption.
- identified Aug 20, 2026, 03:21 AM UTC
UPDATE 3.15PM: Westpac One transaction histories continue to be remedied over the day as payment and transaction files are processed. We’re expecting all issues to be resolved and positions completely correct by tomorrow morning. If you’re impacted and need urgent support today, please reach out to our Contact Centre but please note, we’re experiencing extended wait times due to demand. Our sincere apologies to anyone who's been affected - we know this can be frustrating and we thank you for your patience.
- identified Aug 20, 2026, 11:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 20, 2026, 11:14 PM UTC
We have resolved the issues with Westpac One and most customers’ account positions should now be showing correctly. However, if your positions are still showing incorrectly, please call us on 0800 400 600. Thank you for your patience as we work through a higher than usual volume of calls, and apologies again for any impacts this has had on your banking.
- resolved Aug 21, 2026, 04:57 AM UTC
This incident has been resolved.
Notice June 25, 2026 Issue with payment text messages 12h 16m Payment Services
Started Jun 25, 2026, 09:11 AM UTC· resolved Jun 25, 2026, 09:28 PM UTC
- identified Jun 25, 2026, 09:11 AM UTC
Due to a technical issue, text messages for some Westpac One security codes are currently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.
- monitoring Jun 25, 2026, 06:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 09:28 PM UTC
This incident has been resolved.
Minor January 5, 2026 Delayed payments 1h 39m Payment Services
Started Jan 05, 2026, 07:01 AM UTC· resolved Jan 05, 2026, 08:40 AM UTC
- identified Jan 05, 2026, 07:01 AM UTC
We are aware that some customers are experiencing issues with delayed payments. We apologise for any inconvenience caused, and are working hard to resolve the issue as soon as possible,
- identified Jan 05, 2026, 08:40 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 05, 2026, 08:40 AM UTC
This incident has been resolved.
Minor December 10, 2025 International transfers intermittently unavailable 3h 14m Payment Services
Started Dec 10, 2025, 05:10 AM UTC· resolved Dec 10, 2025, 08:24 AM UTC
- identified Dec 10, 2025, 05:10 AM UTC
Due to a technical issue, International Money Transfers are intermittently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.
- resolved Dec 10, 2025, 08:24 AM UTC
This incident has been resolved.
Major May 18, 2025 Business Online (BOL) currently unavailable 53m Business Online Banking
Started May 18, 2025, 08:28 PM UTC· resolved May 18, 2025, 09:22 PM UTC
- investigating May 18, 2025, 08:28 PM UTC
Business Online (BOL) is currently unavailable. Our tech team is investigating. We apologise for the inconvenience.
- resolved May 18, 2025, 09:22 PM UTC
This incident has been resolved.
Notice May 13, 2025 Westpac One log-ins 12m
Started May 13, 2025, 09:42 AM UTC· resolved May 13, 2025, 09:55 AM UTC
- identified May 13, 2025, 09:42 AM UTC
Some customers are reporting issues logging on to Westpac One digital banking. This appears to be intermittent. Please wait a few mintues and then try again. We apologise for the inconvenience.
- resolved May 13, 2025, 09:55 AM UTC
This incident has been resolved.
Minor March 18, 2025 Online banking issues 3h 31m Westpac One - (Browser), Westpac One - (Mobile App - iOS), Westpac One - (Mobile App - Android), Business Online Banking and 1 more
Started Mar 18, 2025, 02:09 AM UTC· resolved Mar 18, 2025, 05:41 AM UTC
- investigating Mar 18, 2025, 02:09 AM UTC
We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.
- investigating Mar 18, 2025, 03:03 AM UTC
We are continuing to investigate this issue.
- resolved Mar 18, 2025, 05:41 AM UTC
This incident has been resolved.
Minor February 11, 2025 Delays to some inward payments 22h 30m Payment Services
Started Feb 11, 2025, 09:04 AM UTC· resolved Feb 12, 2025, 07:34 AM UTC
- identified Feb 11, 2025, 09:04 AM UTC
We’re aware a small number of customers are experiencing delays with inward payments. Our tech team is urgently investigating and working to fix this. We expect to provide an update first thing tomorrow. We apologise for any inconvenience.
- identified Feb 11, 2025, 05:50 PM UTC
All outbound payments are flowing as normal, however a small number of inbound payments to Westpac customers are still delayed. Our tech team is working urgently to fix this and we will provide an update later this morning. We apologise for any inconvenience.
- resolved Feb 12, 2025, 07:34 AM UTC
UPDATE: This issue has been resolved and all payments have been processed into accounts. We apologise for the delay and the inconvenience.
Minor November 30, 2024 Westpac One transfers - intermittent 8h 11m Westpac One - (Browser), Westpac One - (Mobile App - iOS), Westpac One - (Mobile App - Android)
Started Nov 30, 2024, 02:13 AM UTC· resolved Nov 30, 2024, 10:24 AM UTC
- identified Nov 30, 2024, 02:13 AM UTC
Transfers in Westpac One are experiencing intermittent failures. We apologise for the inconvenience. ATMs, Saturday branches and our Contact Centre are operational so please get in touch for urgent transfers.
- identified Nov 30, 2024, 07:12 AM UTC
UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.
- resolved Nov 30, 2024, 10:24 AM UTC
This incident has been resolved.
Notice November 10, 2024 Westpac One unavailable on iPhone/iOS 15m
Started Nov 10, 2024, 10:07 PM UTC· resolved Nov 10, 2024, 10:22 PM UTC
- investigating Nov 10, 2024, 10:07 PM UTC
Some customers are currently unable to access our Westpac One app on iPhone/iOS. This outage appears to only be affecting iOS or iPhone users. Customers can still access Westpac One via Android devices or via a web browser. Our tech teams are looking into this with urgency. We apologise for the inconvenience
- resolved Nov 10, 2024, 10:22 PM UTC
This incident has been resolved.
Minor November 5, 2024 Calls to Westpac contact centre unavailable 17m Contact Centre
Started Nov 05, 2024, 04:06 AM UTC· resolved Nov 05, 2024, 04:24 AM UTC
- investigating Nov 05, 2024, 04:06 AM UTC
Due to a third-party issue, calls to our Contact Centre are currently being disconnected before they're able to be transferred to one of our team. Our tech teams are working on a fix. We apologise for the inconvenience.
- investigating Nov 05, 2024, 04:11 AM UTC
We are continuing to investigate this issue.
- investigating Nov 05, 2024, 04:23 AM UTC
We are continuing to investigate this issue.
- resolved Nov 05, 2024, 04:24 AM UTC
This incident has been resolved.
Notice October 25, 2024 Westpac One restored 6d 2h
Started Oct 25, 2024, 01:13 AM UTC· resolved Oct 31, 2024, 03:40 AM UTC
- identified Oct 25, 2024, 01:13 AM UTC
A small number of customers are currently unable to access Westpac One digital banking. While the issue has been resolved for the majority of those affected, we appreciate this is frustrating for the remaining affected customers and we apologise for the inconvenience. Our team are working urgently to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you are overseas, please call us on +64 9 912 8000 and we'll reimburse you for the cost of your call.
- identified Oct 30, 2024, 08:59 PM UTC
A small number of customers are currently unable to access Westpac One digital banking. While the issue has been resolved for the majority of those affected, we appreciate this is frustrating for the remaining affected customers and we apologise for the inconvenience. Our team are working urgently to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you are overseas, please call us on +64 9 912 8000 and we'll reimburse you for the cost of your call.
- resolved Oct 31, 2024, 03:40 AM UTC
This incident has been resolved.
Major October 24, 2024 Trouble accessing Westpac One digital banking 2h 26m Westpac One - (Browser), Westpac One - (Mobile App - iOS), Westpac One - (Mobile App - Android)
Started Oct 24, 2024, 10:44 PM UTC· resolved Oct 25, 2024, 01:10 AM UTC
- investigating Oct 24, 2024, 10:44 PM UTC
We're aware of a technical issue affecting some customers' ability to log into Westpac One digital banking. We're urgently investigating the issue and apologise for any inconvenience.
- investigating Oct 24, 2024, 11:05 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 25, 2024, 12:13 AM UTC
UPDATE: Our tech teams have implemented a fix and most customers should now be able to access Westpac One digital banking. We apologise for the inconvenience.
- resolved Oct 25, 2024, 01:10 AM UTC
This incident has been resolved.