Westpac New Zealand incident

Trouble accessing Westpac One digital banking

Resolved after 2 hours 26 minutes, affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more, on October 24, 2024.

monitoring Oct 25, 2024, 12:13 AM UTC

UPDATE: Our tech teams have implemented a fix and most customers should now be able to access Westpac One digital banking. We apologise for the inconvenience.

Started: Oct 24, 2024, 10:44 PM UTC
Resolved: Oct 25, 2024, 01:10 AM UTC
Duration: 2h 26m
Detected by Pingoru: Oct 24, 2024, 10:44 PM UTC

Affected components

Westpac One - (Browser)Westpac One - (Mobile App - iOS)Westpac One - (Mobile App - Android)

Update timeline

investigating Oct 24, 2024, 10:44 PM UTC

We're aware of a technical issue affecting some customers' ability to log into Westpac One digital banking. We're urgently investigating the issue and apologise for any inconvenience.
investigating Oct 24, 2024, 11:05 PM UTC

We are continuing to investigate this issue.
monitoring Oct 25, 2024, 12:13 AM UTC

UPDATE: Our tech teams have implemented a fix and most customers should now be able to access Westpac One digital banking. We apologise for the inconvenience.
resolved Oct 25, 2024, 01:10 AM UTC

This incident has been resolved.

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